This position is responsible for acting as a liaison between clients, Financial Advisors, and back-office operations. Individual performs a variety of organizational duties related to the updating and organizing of information for the branch, client files and office files.
Position Accountabilities
- Assists Financial Advisors
- Ensure that each customer receives outstanding client experience.
- Maintain and service client needs for both brokerage and direct accounts
- Communicate with teammates inside and others outside the corporation to exchange information and/or provide customer service.
- Establish, maintain and update department files and/or client files and records.
- Compile data and perform moderate mathematical calculations such as preparing reports and correspondence as needed.
- Adhere to all company policies, procedures and practices, as well as applicable laws and regulations governing bank, Atlantic Union Financial Consultants and products offered.
- Mentors Client Assistant I &II positions.
- Other duties as assigned, including tasks that support essential functions; and may be changed or redesigned.
Organizational Relationship
This position reports to the Lead Client Assistant.
Position Qualifications
Education & Experience
- High School diploma; or equivalent; higher education degree preferred
- Minimum of 5-7 years of experience in financial services industry
- 2+ years as a Registered Client Assistant (required)
- FINRA registrations to include SIE, Series 7 or 6 and 63 (required)
- Virginia life insurance and annuities licenses (required)
Knowledge & Skills
- Ability to multi-task and establish priorities.
- Excellent customer service skills.
- Proficient computer skills relevant to Microsoft Office Suites and on-line systems.
- Advanced math and analytical skills.
- Excellent written, oral, interpersonal, and negotiating skills with ability to provide information and courteous responses to requests from clients, teammates and others.
- Working knowledge of standard office equipment (phone, copier, fax, and printer/scanner) and general office procedures.
- Ability to work with minimum supervision.
Salary offered will be based on several factors including but not limited to education, work experience, certifications, etc. This position is also eligible to participate in either an applicable incentive compensation plan for the position or a discretionary profit sharing bonus program. General information on our comprehensive benefits package can be found by visiting https://www.atlanticunionbank.com/about/careers/benefits.
We are proud to be an Equal Employment Opportunity employer. We maintain a drug-free workplace.
