Patient Communication Representative

Who We Are

At AVP•SEES Group, exceptional patient care starts with exceptional people. As one of the largest eye care networks in the Southeast and Mid-Atlantic, we provide our teams with the training, technology, and support they need to thrive while making a difference in patients' lives. Together, we're building the future of eye care.

Our Mission

To deliver the best possible outcomes for our patients, serve and educate our provider network, and fulfill our commitment to our stakeholders.

Why Join Us?

· Paid Training & Career Development

· Growth & Advancement Opportunities

· Supportive Team Environment

· Competitive Benefits Package

· Tuition Reimbursement Opportunities

· Employee Eyewear Discounts

· Referral Bonus Program

· Make a Meaningful Difference Every Day

About the Role

As a Patient Communication Representative, you will serve as the first line of contact for our community with our practices. You will play a key role in ensuring that patients are greeted on the phone with a kind, courteous, and professional demeanor. You help patients with smooth scheduling. You strive to master the art of great customer service and patient interaction.

What You’ll Do

· Answer incoming calls on a multi-line phone system, responds to inquiries, and makes outbound calls to patients promptly and courteously

· Register patients over the phone and verifies patients’ records are up-to-date and accurate

· Verify personal and insurance information for services and procedures

· Schedule appointments and procedures

· Reschedule missed appointments and cancellations

· Collect and process payments from patients

· Complete other functions as requested by management