Stands erect at designated position, alert and ready to assist all guests that enter and leave the entrance of the Hotel. Hands will be crossed either in the front or back.
Greeting all guests in a warm and friendly manner by welcoming them to Atlantis. Kindly wish all guests a safe return home when departing our hotel.
Directs guests by indicating to the check-in area and advises guests that their luggage will be collected by the bellman
Use telephone/whistle, calls taxis for guests as promptly and politely as possible.
Secures and handles equipment in a proper and safe manner at all times.
Secures and handles equipment in a proper and safe manner at all times.
Keep the area around the entrance of door clean at all times and call Housekeeping for other major cleaning required.
Provides accurate information to guests as required.
Answers the telephone promptly (within 3 rings) and offers the information requested in a brief and polite manner.
Assist guests with missing luggage and inform Asst. Uniformed Services Manager for follow up.
Perform other reasonable duties that may be requested from time to time.
Displays the highest standards of customer service at all times, welcoming customers in a polite, gracious and enthusiastic manner; paying attention at all times; anticipating and meeting their needs.
Respond quickly and positively to guests’ questions, requests, problems, and complaints and resolve them effectively and consistently.
Maintains overall knowledge of the resort and provides proactive assistance to customers when appropriate using clear and concise conversation.
Always smile and engage our guests first, using their name when appropriate and maintaining eye contact at all times.
Demonstrates departmental knowledge and efficiency at all times.
Stays well groomed, looking professional, clean and appropriately fitted in compliance with the company’s standards.
Follow and enforce health, welfare, and safety policies and procedures to ensure a safe environment for all guests and fellow team members.
Ensure your workspace is cleaned and sanitized as directed by the Company. (These processes may change from time to time based on seasonality or recommendations from our Health and Safety Department.).
Perform other reasonable duties required by management.
Required Qualifications:
High school diploma or equivalent vocational training
Minimum 1 year experience as hotel cleaner or in janitorial / cleaning position preferred
Must be literate with above average verbal communication skills
Ability to work in a self-motivated environment with little supervision
Ability to manage the administration of multiple tasks at one time
Job details are sourced from the employer's original posting.
