Main Duties and Responsibilities:
- Performs all pre-shift side-work as specified by the Manager.
- Check supplies in counter area and restock items to insure sufficient supply throughout the shift.
- Restock beverage cooler.
- Acknowledges and greets guests in a friendly, professional manner within 30 seconds of arrival.
- Ensure that guest interactions are efficient, expedient and personalized, using guest name whenever it becomes available.
- Greet customers and take their orders, input in micros.
- Record accurately the guest orders in Micros (Hand Held) Point of Sales Terminal and repeat order back for clarification before printing.
- Ensure adequate knowledge of hand held and perform all duties as it pertains to hand held.
- Ensures that all guest requests for information or service are followed through until guest satisfaction is achieved.
- Perform daily reconciliation procedures at shift end and deposit funds/checks at general cashiers office.
- Perform opening and closing inventory of all food and beverage items.
- Ensures exchange of money for goods is efficient, expedient and accurate.
- Be responsible for your own cash at the beginning and end of shift.
- Advises manager of all guest complaints.
- Serves drinks from dispensing machines, makes and serve hot drinks, ice tea, and replaces sodas when required. Serves ice cream, yogurt, shakes and sundaes when required. Cooks hamburgers, hot dogs, French fries and other menu items.
- Maintain Cleanliness of all drink dispensers.
- Picks up food items from serving or storage area. Place items on tray or in takeout containers. Checks orders to ensure that guest is receiving a complete and correct order.
- Informs kitchen staff of shortages or special requests.
- Maintains a clean and orderly work area throughout shift through removal of trays and trash from existing tables and wiping them clean. Performs light cleaning duties, including sweeping, mopping floor and wiping counter areas when required.
- Maintain complete knowledge of all menu items, preparations methods, ingredients, sauces and preparation times and prices.
- Maintain complete knowledge of liquor brands, beers, and non-alcoholic selection available on Carts.
- Maintain complete knowledge of particular characteristics and descriptions of every wine available on Carts.
- Portrays an attitude of concern, acknowledges inconveniences and offers alternatives when dealing with guest complaints. Be consistent with team-work and lends a helping hand whenever possible.
- Handles telephone interactions using proper telephone etiquette.
- Ensures complete understanding of company’s fire and safety procedures and adheres to them.
- Remain in work area during shift. Checks surrounding perimeter (including pool & beach) for trays during shift.
- Attends training sessions and all meetings when scheduled.
- Performs all post-shift side work as specified by the Manager.
- Keeps medical health certificate current.
Required Qualifications:
- Minimum High school diploma or equivalent vocational training
- Minimum of 1 year restaurant experience
- Ability to perform mathematical calculations
- Strong communication Skills
- Valid Food Handler’s Certificate
Why Join Atlantis?
At Atlantis, you'll be part of a dynamic team dedicated to delivering world-class guest experiences while maintaining the highest standards of safety. If you thrive in an active environment, enjoy helping others, and are committed to excellence, we encourage you to apply.
