Casino Coordinator

Main Duties & Responsibilities: 

•    Assist with coordinating all casino special events across the resort including the planning, organizing and managing of events to meet contractual obligations and the highest possible quality of guest service.
•    Assist with directing and coordinate contractors, vendors and associated travel as necessary to successfully accomplish the special events at Atlantis (i.e. Rooms, Transportation, F&B, etc.)
•    Generate all necessary material requests, check requests and support documentation to ensure all invoices are paid accurately and promptly.
•    Assist with completing Internal Controls, Fact Sheets, Sops and e-Confirmations for all events, promotions and partnerships. Ensuring that all internal controls, policies and procedures are adhered to for the department and updated as needed.
•    Ensures policies and procedures are established for all programs and events and are adhered to by all team members
•    Assist with the planning of departmental budgets and scheduling.
•    Assist with managing and allocating on-site amenities to casino guests.
•    Assist the VP of Casino Services with booking casino guest accommodation, F&B reservations, transportation, and bespoke events – as and when required.
•    Ensure that all on-property group trips including greeting group on island, departures, reservation coordination with VIP Services, dinning reservations, etc.
•    Displays the highest standards of customer service at all times, welcoming customers in a polite, gracious and enthusiastic manner; paying attention at all times; anticipating and meeting their needs.
•    Responds quickly and positively to guests’ questions, requests, problems, and complaints and resolves them effectively and consistently.
•    Provide courteous and professional service to both guest and employees at all time.
•    Attend training when requested to ensure proper skills necessary to perform duties.
•    Ensure ongoing training is conducted. Training to include communication, guest interaction, and technical skills and stress management.
•    You are expected to support and contribute to the overall success of Casino Marketing’s Management Team.
•    Attends meeting as requested.
•    Maintains confidentiality of all information received at all times.
•    Performs all other reasonable duties as required by management.

The Company operates a twenty-four (24) hour business. Therefore, you will be rostered to work shifts, which may change from time to time.

Required Qualifications: 

Gaming Board License for the Casino
Minimum 2 years Casino Marketing experience
Proficiency in Microsoft Office & Lodging Management System (LMS)
Outstanding verbal and written communication skills