At Atlantis Casino Resort Spa, we are more than just a premier destination for luxury gaming and hospitality in Reno, Nevada; we are creators of unforgettable moments. Our commitment to excellence shines through our exceptional gaming, exquisite dining, and indulgent spa services, all set in an inviting and sophisticated atmosphere. As a family-owned business, we prioritize nurturing lasting relationships with our guests and the community, ensuring that every interaction is warm, memorable, and tailored to foster a true sense of belonging.

Job Description

• Greet and seat all guests upon their arrival.
• Count and ring in all guests.
• Clean register and entrance area.
• Seat guests meeting their desire for a booth or a table while taking into account proper station rotation.
• Manage wait list, taking into account any reservations.
• Answer phones.
• Decrease expenses through proper handling of product.
• Increase revenue through proper upselling of beer, wine, and alcohol.
• Know, understand and follow all company and departmental policies and procedures.
• Assist guests with all needs while exceeding their expectations.
• Keep supervisor informed of all guest concerns and comments at all times.
• Show willingness to work as part of a team.
• Ensure guest satisfaction with a positive, courteous, and helpful attitude.

Technical Skills

• Ability to multitask work with the public in a fast paced environment.
• Good interpersonal communication skills.
• Strong attention to detail.
• Knowledge of POS systems
• Good basic math skills
• Understanding of proper phone etiquette
• Ability to obtain an Alcohol Awareness Certification.

Performance Expectations

• Consistently finalize all transactions in a timely and accurate manner.
• Greet and seat all guests in a courteous and friendly manner, and seat according to proper station rotation.
• Maintain cleanliness of cashier areas.
• Increase departmental revenue through upsell of beer, wine, and alcohol.

We believe that our people are at the heart of our success. By investing in our team through growth opportunities and robust training programs, we cultivate an environment of loyalty and pride. Our focus on building a talent ecosystem in collaboration with local institutions enables us to ensure that every experience at Monarch reflects the luxury and dedication we stand for. Join us in creating extraordinary experiences that inspire and elevate the spirit of hospitality.