Main Duties & Responsibilities:
- Deliver outstanding guest service and create memorable guest experiences.
- Coordinate dining, transportation, entertainment, and other guest reservations.
- Facilitate VIP arrivals, amenities, special requests, and personalized services.
- Register and check out guests, ensuring accuracy of guest information and transactions.
- Manage guest inquiries, requests, and concerns, resolving issues promptly and professionally.
- Maintain detailed knowledge of resort facilities, services, events, and operating hours.
- Conduct guest follow-up communications and support guest satisfaction initiatives.
- Answer telephone calls in accordance with company service standards.
- Maintain control of guest room keys, safe deposit boxes, and confidential information.
- Process room reservations and support front desk and guest services operations as needed.
- Balance cash transactions, paperwork, and daily operational reports.
- Monitor lobby activity and report safety, security, or service concerns.
- Ensure work areas, equipment, and service stations are organized and operational.
- Adhere to all company policies, service standards, and safety procedures.
- Participate in training sessions, meetings, and other assigned duties as required.
- Support emergency response procedures and guest-related communications when necessary.
- The Company operates a twenty-four (24) hour business. Therefore, you may be rostered to work shifts, which may change from time to time.
Required Qualifications:
- High school diploma required; college degree preferred.
- Minimum three years of Guest Services, Concierge, or VIP Services experience, or one year in a supervisory role.
- Strong customer service, communication, and problem-solving skills.
- Proficiency in Microsoft Office applications.
- Excellent English communication skills; additional languages are an asset.
- CPR/AED certification and emergency response training preferred.
- Ability to work flexible shifts in a 24-hour operation.
Why Join Atlantis?
Join a world-class team where exceptional service, professional growth, and exciting career opportunities come together. At Atlantis, you'll work in a dynamic environment that values teamwork, excellence, and creating unforgettable experiences.
