Director - Recreation

Director of Recreation will be responsible for managing the daily operation of family pool, beaches, and recreation services at the Cove and Reef and all aspects of guest care and personal welfare during their stay and for providing assistance in all areas of hotel and catered services.

Main Duties and Responsibilities:

• Oversees and manages the daily operation of Family Pool, beaches, and recreation services at the Cove and Reef.

• Primary responsibility for all safety/risk management aspects of the Pool operation including, but not limited to, lifeguard operations, emergency planning, and accident investigation.

• Sets goals and objectives, provide leadership, develop staff, ensure a safe environment for both guests and employees, deliver high quality customer service, and achieve all division and resort financial objectives.

• Motivates people to work for shared management ideas and objectives while using effective human relation practices. These practices include exceptional communications skills with respect to development and understanding of employee skills and abilities. The following should be displayed for all employees;

  1. Respect for personal dignity and worth.

  2. Concern for his/her safety, health, and success on the job.

  3. Willingness to listen, understands, and accepts employees needs for security, approval, and recognition. 

• Provides leadership, direction, and coordination of all operational aspects of the water park operation at the Atlantis resort. 

• Sets standards of performance for and coordinates activities of contractor and resort operated facilities and services. These services include, but are not limited to, lifeguard and water ride operations personnel, water toy operations, and division communications personnel.

• Assists the VP in the development and planning of the annual department budget(s). Works to ensure that the department, and where possible the resort, meets all financial goals and objectives.

• Ensures the safe and efficient operation of all facility rides and attractions.

• Develops and maintains open and professional lines of communication with all departments that interact in the recreations/water parks areas of the resort. 

• Develops and monitors processes that ensure a consistent daily level of safety, quality, and service throughout the Pool and Beach area of the Cove.

• Takes an active role in the development, coaching, and motivation of team members. 

• Regularly performs facility and equipment inspections to ensure guest and employee safety, and the consistency and quality of customer services (both internal and external customers).

• Performs any other reasonable duties that may be requested by Mgmt. from time to time.

• The Company operates a twenty-four (24) hour business. Therefore, you may be rostered to work shifts, which may change from time to time.

Required Qualifications:

• Minimum 4-year college degree or equivalent business/management experience.

• Minimum of 5 years of experience in management role at 5-star hotel, resort, or restaurant. 

• Exceptional communication skills.

• Water safety/lifeguard training or equivalent experience.

• Training in security procedures and protocols helpful.

• Must display effective use of the following managerial skills

  • Leadership, planning, organization, and coaching

  • Communications and interpersonal skills

• Proficient in the areas of water safety (lifeguard duties and responsibilities) and guest service.

• Experience in operating and delivering high-quality guest service in a resort.

• Proficient use of basic computer programs and systems.

Why Join Atlantis?

Join a world-class team where exceptional service, professional growth, and exciting career opportunities come together. At Atlantis, you'll work in a dynamic environment that values teamwork, excellence, and creating unforgettable experiences.