Main Duties and Responsibilities:
- Troubleshoot, and resolve installation and start-up issues.
- Provide consistent and accurate feedback, encouragement, support, professional development, sales training and coaching to HVAC team.
- Conduct quality inspections
- Follow up and resolve escalated complaints, ensuring an effective and long-term problem resolution.
- Leads and directs the HVAC team to effectively perform the functions of equipment repair, installation, start-up, operation, and other duties as required to ensure customer satisfaction
- Schedules, directs and provides technical support for HVAC technicians s to meet service demands and customers’ expectations
- Performs other reasonable duties as assigned.
Required Qualifications:
- Associate's degree or Bachelor's degree in Mechanical Engineering, HVAC Technology, Facilities Management, or a related field preferred.
- Relevant technical certifications
- Experience managing commercial, industrial, hospitality, healthcare, or large-scale facility HVAC systems preferred.
