Player Development Host

Main Duties & Responsibilities: 

•    Act as an ambassador for the casino and give consistent, polite, timely and accurate information and service to customers visiting the casino.
•    Be a point of contact for casino customers to answer queries and provide support to guests relating to the loyalty program.
•    Achieve and exceed quarterly and annual financial targets and KPI’s that consists of existing business, lapsed business, new business and accommodation bookings.
•    Complete marketing tasks assigned from management for contacting casino guests, informing them of accommodation offers, events and promotions.
•    Anticipate, respond and consistently meet or exceed the needs of guests, including but not limited to: arranging complimentary accommodation, transportations and on-site hospitality requirements.
•    Responsible for conducting customer contact / interactions in a professional and transparent manner.
•    Responds quickly and positively to guests’ questions, requests, problems, and complaints and resolves them effectively and consistently.
•    To assess the guest’s casino accounts to determine and authorize what level of compensation they are entitled to, via a daily computer generated report or one on one interaction with the guest.
•    Proactively identify and resolve service failures by taking immediate action to resolve service  gaps, leading to an increase in customer loyalty.
•    Actively participate in the development and delivery of casino events and promotions.
•    Maintains overall knowledge of the resort and provide proactive assistance to customers when appropriate using clear and concise conversations.

Required Qualifications: 
•    Minimum 4-year college degree or certification of hospitality management
•    Minimum of 3 years’ experience in a management role
•    Gaming Board License for the Casino
•    Supervisory Experience
•    Excellent interpersonal skills
•    Excellent communication skills

Why Join Atlantis?

Join a world-class resort where exceptional service, teamwork , and career growth come together. At Atlantis, you'll have the opportunity to make a meaning impact while building your skills in a dynamic and rewarding environment.