Main Duties and Responsibilities:
- Deliver exceptional guest service and promptly resolve inquiries, requests, and complaints.
- Maintain knowledge of resort services and departmental procedures.
- Adhere to company grooming, health, safety, and sanitation standards.
- Manage front office calls, guest accounts, room assignments, room changes, and folio adjustments.
- Monitor room inventory, occupancy, arrivals, departures, upgrades, and room status accuracy.
- Coordinate closely with Housekeeping, Uniformed Services, VIP Services, and other departments.
- Process late check-outs, account settlements, rate verifications, and billing discrepancies.
- Assign rooms, manage special requests, and ensure guest accommodations meet established standards.
- Track, document, and resolve guest concerns, operational issues, and service recovery actions.
- Prepare, verify, and distribute required operational and management reports.
- Ensure guest registration, billing, and settlement information is accurate and complete.
- Safeguard guest assets by following safety deposit box and security procedures.
- Comply with all emergencies, safety, and accident prevention policies.
- Maintain accurate shift logs and communicate important information to management.
- Remain flexible to support varying schedules and operational business needs.
- The Company operates a twenty-four (24) hour, seven (7) days a week business. Therefore, it may be necessary to change the accustomed shifts at times, as the business demands.
Required Qualifications:
- High school diploma or equivalent vocational training
- A minimum of two years of experience in a Front Office, Rooms Division, or related hospitality environment
- Strong organizational, communication, and problem-solving skills are essential
- Ability to manage multiple priorities in a fast-paced, guest-focused setting.
- Experience with hotel property management systems and a commitment to delivering outstanding service are highly desirable.
Why Join Atlantis?
Join a world-class team where exceptional service, professional growth, and exciting career opportunities come together. At Atlantis, you'll work in a dynamic environment that values teamwork, excellence, and creating unforgettable experiences.
