Main Duties and Responsibilities:
- Greet guests and provide tours.
- Check-in and assign guests to dolphin pods.
- Provide world class service on the beach.
- Provide world class services at the Atlantis Adventures Desk
- Distribution and collection of swim gear to guests.
- Conduct Guest Exit Surveys.
- Issue Waiver release forms.
- Look up orders and fulfill them.
- Independently make decisions on rescheduling.
- Assist with Photo Prepaid Sales.
- Assist with Group check-in and special functions.
- Check In guests at Dolphin Cay Entry and Theaters.
- Guest Orientation pre-interaction briefing – Animalive.
- Signs in/out log sheet for inventory.
- Collects CC/Cash payments.
- Sorts and balances daily work.
- Completes cash control documentation.
- Photocopy ID's for Discounts.
- Assist with Cruise line concierge.
- Check photo ID for every cruise guest.
- Wristband all guest for appropriate program.
- Issue locker keys / advise guest of return key policy.
- Explain program offering to guests.
- Secure float/cash deposit at the general cashier’s office Assist where needed and provide support for other areas.
- Must demonstrate mature, responsible behavior and be able to take clear directions when working in and around a water environment with marine animals present. Safety is the utmost concern and complacency is not accepted.
- Cleaning and maintenance of beaches and facilities as needed.
- The Company operates a twenty-four (24) hour, seven (7) days a week business. Therefore, it may be necessary to change the accustomed shifts at times, as the business demands.
Required Qualifications:
- High School degree required.
- Previous experience high-quality guest service-oriented organization.
Previous experience with daily resort reception operations, reservation systems, call center operation, and guest service activities preferred.
The ability to anticipate and deliver superior guest service.
Ability to work outdoors.
Must be able to stand for long time periods and be able to work in inclement weather conditions.
Ability to be flexible with work schedule including weekends and holidays.
The ability to troubleshoot and resolve problems quickly.
Demonstrates the ability to communicate in a clear and professional manner.
Excellent interpersonal, teamwork and planning skills.
Proficient in the use of computer software and systems.
Why Join Atlantis?
At Atlantis, you will be part of a team dedicated to creating extraordinary guest experiences. This role provides the opportunity to engage with VIP guests from around the world while working in a dynamic, luxury hospitality environment committed to service excellence.
