Shift Engineer

Main Duties and Responsibilities:

• Keep all equipment in good repair with a minimum of downtime by providing day to day maintenance of the hotel under the direction of Engineering Management.

  • To continually support and improve engineering services that effectively addresses problems affecting both guests and associates.

    • Willing to train and instruct other members of the staff by passing along knowledge and skills to assist them in their development and the advancement of your own.

      • Strive to become an independent mechanic, able to analyze problems and to formulate plans to get work done quickly with a high degree of quality.

      • Ensures a complete understanding of and adheres to the policies within the employee’s handbook.

      • Performs basic repairs and maintenance of building and mechanical equipment unsupervised.

      • Ensures all equipment is properly functioning within the department.  Also ensures that all malfunctions are reported to the supervisor in a short period of time

      • Possess basic understanding of all items in guest rooms, public areas, treatment plant, boiler room, and all other mechanical areas, etc.

      • Basic trouble shooting of electrical, plumbing, air-conditioning, building, and mechanic problems.

      • Ensures the working area is kept clean at all times.

      • Performs other reasonable related duties requested by management.

      • Displays the highest standards of customer service at all times, welcoming customers in a polite, gracious and enthusiastic manner; paying attention at all times; anticipating and meeting their needs. 

      • Responds quickly and positively to guests’ questions, requests, problems, and complaints and resolves them effectively and consistently.

      • Maintains overall knowledge of the resort and provide proactive assistance to customers when appropriate using clear and concise conversation.

      • Always smiles and engages our guests first, using their name when appropriate and maintaining eye contact at all times.

      • Demonstrates departmental knowledge and efficiency at all times.

• The Company operates a twenty-four (24) hour business. Therefore, you may be rostered to work shifts, which may change from time to time.

  Required Qualifications

• Minimum High school diploma or equivalent vocational training

• Ability to write routine reports, keep logs, and correspondence with others

• Minimum 1-year formal training in Electrical, Plumbing, Mechanical or other Utilities systems; two years formal work experience.

• Ability to read and interpret documents such as safety rules, safety awareness information, operating and maintenance instructions, procedure manuals and SOP’s. Ability to communicate effectively with customers and fellow workers.