Main Duties & Responsibilities:
- Lead Front Office operations to deliver exceptional guest service and satisfaction.
- Support daily hotel operations and act on behalf of the Front Office Manager when required.
- Resolve escalated guest concerns and ensure timely service recovery.
- Monitor lobby operations and guest flow to maintain a seamless arrival and departure experience.
- Coordinate with internal departments to ensure effective communication and service delivery.
- Oversee guest emergency response and incident management.
- Assist with recruiting, training, coaching, and developing team members.
- Conduct team briefings and monitor performance against service standards.
- Maintain operational logs and communicate key updates to leadership.
- Ensure cleanliness, safety, and maintenance standards are consistently upheld.
- Support group arrivals, special events, and high-occupancy periods.
- Promote employee engagement, recognition, and accountability.
- Ensure compliance with company policies, procedures, and safety standards.
- Perform other duties as assigned to support operational needs.
- The Company operates a twenty-four (24) hour business. Therefore, you may be rostered to work shifts, which may change from time to time.
Required Qualifications:
- Bachelor's degree in Hospitality Management, Business Management, or a related field.
- Minimum two years of management experience in hospitality or a customer service-focused environment.
- Strong leadership, coaching, and team development skills.
- Excellent interpersonal, communication, and problem-solving abilities.
- Proficiency in Microsoft Office applications and property management systems.
- CPR and AED certification preferred.
- Ability to manage multiple priorities in a fast-paced environment.
- Strong organizational and decision-making skills.
- Ability to work flexible schedules, including evenings, weekends, and holidays.
Why Join Atlantis?
At Atlantis, you'll be part of a dynamic team dedicated to delivering world-class guest experiences while maintaining the highest standards of safety. If you thrive in an active environment, enjoy helping others, and are committed to excellence, we encourage you to apply.
