Responsible for monitoring and ensuring compliance with respect to the J&J termination and IT Safe process, tracking the performance in the Horizon system, generating Quality Metrics reports, and making specific, written recommendations for remediation, when required. Monitoring and reporting on all daily termination asset transactions and ensuring the associated Work Instructions are followed by the appropriate technicians. Responsibilities include physically signing off on all break/fix hard drives and validating the associated order against the Horizon system prior to releasing them to the break/fix technicians. Termination Supervisors will conduct daily inventory of the Termination Room, reporting on and comparing the actual termination hardware with the expected termination hardware and working with the C3i team to ensure any discrepancies are resolved.
Principal Responsibilities: (Essential Function)
- Ensure the receiving, termination, break/fix, quality control, and depot teams follow the J&J Work Instructions with respect to terminations, break/fix, and ITSafe processes.
- Monitor and track the daily termination emails and queues
- Validate termination orders associated with emails and IRIS queue are entered into the Horizon system
- Maintain a termination spreadsheet tracking all incoming terminations to Horizon orders, actual termination hardware in the termination room, and expected termination hardware. Work with C3i depot team to resolve any discrepancies.
- Physically sign-off any break/fix hard drive release by comparing its serial number with the associated Horizon order prior to releasing the drive to the break/fix team.
- Conduct physical daily inventory of termination hardware in the termination room and compare to the expected termination hardware as tracked in the termination spreadsheet. Work with C3i to resolve any discrepancies.
- Process Improvement: identify and report Quality Assurance concerns (trends) to management. Make specific recommendations to management on how to improve processes, based on observations. Participate in the implementation of these recommendations.
- 4+ years of IT asset management experience
- 2+ years of supervisory experience
-Excellent oral and written communication skills
- Strong analytical skills
- Strong interpersonal skills in providing performance feedback
- Excellent problem solving and troubleshooting skills
- Detail oriented
- Ability to lift up to 25 pounds
- Understanding of computer components
Pay and Benefits:
- 401k match
- Medical
- Paid vacation
- Paid holidays
- Paid training
- Great career opportunity in "World Class" company
Job details are sourced from the employer's original posting.
Open job postingAbout the company
Atos is a leader in digital services with annual revenue of € 12 billion and 100,000 employees in 72 countries. Serving a global client base, Atos offers Consulting & Systems Integration, Managed Services & BPO, Cloud, Big Data & Cyber-security solutions. With deep technology expertise and industry knowledge, Atos works with clients across many business sectors: Defense, Financial Services, Health, Manufacturing, Media, Utilities, Public Sector, Retail, Telecommunications, and Transportation. Atos is focused on business technology that powers progress and helps organizations to create their firm of the future. In addition, Atos is the Worldwide Information Technology Partner for the Olympic & Paralympic Games and operates under the brands Atos, Bull, Canopy, Unify and Worldline. Atos offers a broad professional perspective and the opportunity to build a rewarding career across either the technical or business paths. With our worldwide presence and our broad range of professional services, Atos provides training programs across all our competencies and markets worldwide for employees in all stages of their career. In addition, we offer programs that are focused on engaging and developing people who are at the beginning of their career through internships and graduate opportunities. For more information, please see the Atos corporate web site: www.atos.net. Atos is an EEO employer, providing employment opportunity regardless of race, color, religion, sex, age, national origin veteran status, disability or other factors protected by law.