Hardware Service Group
- 7x24x365 Support
- Perform physical site planning for all computer equipment to be installed or de-installed at the ITO Data Center.
- Coordinate floor space and electrical power requirements between the SBU and facilities department
- Review, finalize, and signoff on hardware components to be acquired to fulfill IMACs
- Receive and inventory equipment to be installed in the data center and arrange for shipping of equipment out of the data center
- Perform mainframe and midrange computer processor, tape, network, and disk hardware installs/de-installs, moves, adds, changes (IMACS)
- Provide connectivity to installed mainframe and midrange computer processor, tape, network, and disk hardware as required
- Maintain CMDB and perform audits
- Coordinate vendor hardware and circuit installations
- Support/perform hardware break/fix activities
- Assist vendors with hardware problem determination
- Vendor management escalation and escort when applicable
- Provide off hours facility engineering support
- Provide internal and external audit support
- Attend internal and client meetings to provide support for hardware related inquiries
- Support all physical transitions including organic and new business
- Maybe be asked to assist in loading of images or configurations on certain equipment during the install process
- Assist in mentoring and training of other hardware services associates
- Overall Vendor management
- Help develop DC best practices processes and procedures
- Insure that best practices and procedures are followed at all times
- Attend internal project calls or customer calls to assist with technical matters related to hardware installation in the DC
- Provide technical hardware expertise for customers and projects
- Help develop overall DC plan for hardware installation
- Escalation of incidents and problems to upper management
- Insure that all internal and external tasks are completed for the team
- Assist with new business pursuits in regards to HW solutions, HW sizing and placement
- Assist in the Investigation and implementation of new HW technologies and/or DCIM
- Insure that the Site Services CMDB is accurate
- Assist with DC tours for customers, auditors or other management teams
- Analyze and record hardware support related trends for review and continuous improvement
- Responsible for overall management of all aspects of the hardware team
- Responsible for all aspects of the data center floor as it relates to hardware installation/layout
- Insures proper development of hardware services staff
- 5 years of hardware experience in a Data Center environment
- 5 years of management experience
- Experience in a 24X7 environment
Schedules: The RTS environment is open 24 hours a day/7 days a week providing support 365 days a year. You must have the flexibility to work any shift, which could include evenings, weekends and some holidays.
Pay and Benefits:
- 401k match
- Medical
- Paid vacation
- Paid holidays
- Paid training
- Great career opportunity in "World Class" company
Job details are sourced from the employer's original posting.
Open job postingAbout the company
Atos is a leader in digital services with annual revenue of € 12 billion and 100,000 employees in 72 countries. Serving a global client base, Atos offers Consulting & Systems Integration, Managed Services & BPO, Cloud, Big Data & Cyber-security solutions. With deep technology expertise and industry knowledge, Atos works with clients across many business sectors: Defense, Financial Services, Health, Manufacturing, Media, Utilities, Public Sector, Retail, Telecommunications, and Transportation. Atos is focused on business technology that powers progress and helps organizations to create their firm of the future. In addition, Atos is the Worldwide Information Technology Partner for the Olympic & Paralympic Games and operates under the brands Atos, Bull, Canopy, Unify and Worldline. Atos offers a broad professional perspective and the opportunity to build a rewarding career across either the technical or business paths. With our worldwide presence and our broad range of professional services, Atos provides training programs across all our competencies and markets worldwide for employees in all stages of their career. In addition, we offer programs that are focused on engaging and developing people who are at the beginning of their career through internships and graduate opportunities. For more information, please see the Atos corporate web site: www.atos.net. Atos is an EEO employer, providing employment opportunity regardless of race, color, religion, sex, age, national origin veteran status, disability or other factors protected by law.