AU BON PAIN JOB DESCRIPTION
Title: General Manager
Reports To: Area Director
Department: Operations
FLSA Status: Professional/Exempt
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Position
Summary:
This individual is responsible for the overall management of an Au Bon Pain cafe ensuring excellence in cafe operations, beyond the ordinary guest satisfaction and financial success.
Responsibilities:
- Facilitates and promotes the use of Support Center initiatives and resources.
- Identifies and diagnoses problems and coaches others to help solve them.
- Encourages and rewards others to “think out of the box” and take calculated risks.
- Makes decisions with conviction and learns from mistakes.
- Ensures that café meets the company average customer service score from the QSC audit.
- Fosters a culture of “total customer experience.”
- Consistently delivers a high level of service and hospitality to our customers.
- Maintains an active presence throughout the business.
- Seeks and receives customer feedback.
- Attracts, retains and develops a superior team – develop Associate Managers.
- Shows commitment to training at all levels – creates a teaching and learning culture.
- Creates an environment of trust and credibility.
- Constantly improves the quality of work life by using fair and consistent treatment. and provides equal growth opportunities for all team members.
- Uses systematic methods and procedures to accomplish sales and profit goals.
- Conducts PEGS to standard and consistently meet or exceed QSC score.
- Ensures that the café is maintained according to Company standard.
- Effectively utilizes visual merchandising to drive sales.
- Identifies and quantifies specific areas of opportunity.
- Ensures that forecasts and budgets are accurate.
- Ensures positive sales and profit trends.
- Meets and exceeds budgeted goals.
- Understands the drivers of our business and that of our competitors.
- Adheres to Company’s policies and procedures.
- Lifting up to 35 pounds is required.
Requirements:
- Makes sound business decisions in times of uncertainty.
- Demonstrates the ability to lead teams to a positive result.
- Demonstrates excellent communication and “listening” skills.
- Demonstrates broad knowledge of and passion for food.
- Responds to opportunities with a sense of urgency.
- Proven Technical proficiency (MS Office Suite).
- Must work a minimum of 50 hours at the café.
Qualifications:
- 1-3 years of experience in food service.
- College Degree in hospitality preferred.
- Post-secondary required.
- Operations experience with full P&L responsibility required.
- Exceptional track record in consistently leading and driving a team to deliver results.
•Qualifications:
- 1-3 years of experience in food service.
- College Degree in hospitality preferred.
- Post-secondary required.
- Operations experience with full P&L responsibility required.
- Exceptional track record in consistently leading and driving a team to deliver results.
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