Catering and Conference Services Manager

The Catering and Conference Services Manager at Madeline Hotel and Residences is responsible for overseeing the successful execution of all events and meetings held at the property. This includes managing the planning, organization, and coordination of catering services, conference logistics, and guest experiences. The role ensures a seamless integration between the hotel’s facilities, catering team, and client expectations, providing exceptional service to all guests and event planners.

• Client Liaison & Event Planning

  • Act as the main point of contact for all event clients, from initial inquiry through to event execution.
  • Understand client needs and translate them into event specifications, ensuring that all requirements are met.
  • Provide clients with creative suggestions and solutions regarding event layout, catering, and other event needs.
  • Coordinate with the Sales and Marketing team to ensure that all sales opportunities are maximized.

• Catering and Event Coordination

  • Develop and implement detailed event plans, including menus, staffing, setup, timelines, and all other requirements.
  • Work closely with the culinary and kitchen teams to ensure the highest quality food and beverage offerings for events.
  • Coordinate room setups, AV equipment, and all other logistical elements to ensure the event runs smoothly.
  • Supervise event day logistics, ensuring proper timing, flow, and guest satisfaction.

• Vendor and Supplier Management

  • Collaborate with external vendors and suppliers to secure any additional services required for events, such as decor, entertainment, or specialty services.
  • Negotiate with vendors and manage contracts to ensure favorable terms and high-quality service.

• Customer Service Excellence

  • Maintain high levels of client satisfaction and ensure that any issues or concerns are addressed promptly and professionally.
  • Follow up post-event to gather feedback and ensure long-term client relationships.

• Sales and Business Development

  • Work with the Sales team to identify and pursue new business opportunities for catering and conference services.
  • Assist in the promotion of the hotel's meeting and event services, including coordinating tours and sales presentations.

• Bachelor’s degree in Hospitality Management, Business Administration, or a related field (preferred).
• 3-5 years of experience in catering and event management, preferably within a hotel or resort setting.
• Strong knowledge of event planning, catering operations, and conference services.
• Excellent organizational, communication, and interpersonal skills.
• Proven ability to manage multiple projects simultaneously while maintaining attention to detail.
• Ability to work in a fast-paced, client-focused environment.

Benefits Package

The comprehensive benefit package for this position includes paid time off, sick and safe time, Medical, Dental and Vision healthcare plans, 401(k) plans with employer contribution, Health and Flexible Spending Account programs, Employee Assistance Program and Company stay discounts. Benefits package may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.

Benefits package may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.

For more information: auberge.com/madeline

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