Elevate the art of hospitality as a Guest Relations Intern, where your interpersonal prowess weaves together the seamless tapestry of a welcoming environment.
Please note that this is not an exhaustive list of everything that needs to be done! Within the Auberge family, our people always find new ways to look after the business, their guests, and their team members. Within this, the key responsibilities for this position are:
As a Guest Relations Intern, you will support the Guest Relations team in delivering exceptional guest experiences and ensuring the highest standards of hospitality throughout the guest journey.
Main responsibilities include:
- Assisting in welcoming guests and providing personalized service throughout their stay.
- Supporting the management of guest requests, preferences, and special arrangements.
- Handling guest inquiries and providing information about hotel services, facilities, and local attractions.
- Assisting in the coordination of VIP arrivals, amenities, and special occasions.
- Monitoring guest feedback and supporting service recovery actions when required.
- Collaborating with operational departments to ensure a seamless guest experience.
- Supporting pre-arrival and post-stay communications with guests.
- Assisting in maintaining guest profiles and updating relevant information in hotel systems.
- Participating in daily operations and shadowing Guest Relations team members to gain hands-on hospitality experience.
About Auberge Collection
Auberge Collection is a portfolio of extraordinary hotels, resorts, residences and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, innovative wellbeing, and gracious yet unobtrusive service. With 30 one-of-a-kind hotels, resorts, and residences, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations.
For more information: auberge.com
Connect with Auberge Collection on Instagram, TikTok, Facebook, and LinkedIn @Auberge and #AlwaysAuberge
About Friedkin
Friedkin is a privately held family of global brands spanning automotive, entertainment, hospitality, investments, and sports.
Founded in 1969 and headquartered in Houston, Texas, the company is led by Chief Executive Dan Friedkin, and united by a mission to build breakthrough brands that redefine the status quo.
The Friedkin portfolio includes Gulf States Toyota, 30WEST, Accelerated Solutions Group, AS Roma, Ascent Automotive Group, Auberge Collection, Congaree, Copilot Capital, Diamond Creek, Everton Football Club, GSFSGroup, Imperative Entertainment, Legendary Expeditions, NEON, Northside Lexus, Pursuit Sports, The Friedkin Group International, USAL and Westside Lexus.
For more information, please visit www.friedkin.com
Job details are sourced from the employer's original posting.
Open job postingAbout the company
Sprung from the site of a fallow tree nursery, Wildflower Farms, Auberge Collection is a 140-acre retreat in New York’s Hudson Valley, just 90 minutes from New York City. Rooted in meaningful encounters with nature, the property sways with the seasons, surrounded by meadows of native flowers and woodlands.