Turndown Attendant

ROLE SUMMARY

The primary role of the turndown attendants is to provide turndown service and clean guest rooms, ensuring the hotel’s established standards of cleanliness.  The turndown service adds a memorable touch to the guests’ stay, and the attendant puts effort into anticipating their unique needs.  They are responsible for reporting any maintenance deficiencies and handling guest requests or complaints, ensuring the confidentiality and security of all guest rooms.

CORE RESPONSIBILITIES

• Use correct cleaning chemicals for designated surfaces, according to OSHA regulations and hotel requirements.
• Transport turndown cart with cleaning supplies, turndown/guest room amenities and linens to the assigned guest room and position securely.
• Provide turndown service to designated rooms on the assignment sheet:
• Empty trash containers and ashtrays.
• Remove all dirty terry and replace with clean par to designated layout.
• Replace soiled bed sheets and makeup bed when necessary; turndown bed to hotel standards.
• Place specified items in designated locations (turndown amenity/cards, doorknob menu.)
• Set the radio to designated station and volume.
• Wash dishes and glasses, set up coffee and coffee maker for the morning as per standards.
• Lower shades.
• Set lighting and thermostat to designated levels.
• Notify Room Service of trays/tables/items in the room.
• Rehang/refold clothes.
• Remove soil, dirt, soap build-up and hair from bathroom mirrors, vanity, sink, toilet, shower walls, bathtub, shower, and floor.
• Replace facial, toilet tissue and bathroom amenities in correct amount and location.
• Clean guest rooms as assigned following all departmental procedures and standards as specified in Room Attendant.
• Update status of rooms cleaned and turned down on the assignment sheet.
• Return and restock closets at the end of the shift.
• Ensure security of any assigned guest room keys.
• Report any damages or maintenance problems to the supervisor.
• Turn over any lost and found items from guest rooms to the supervisor.
• Makeup cribs and rollaway beds.
• Help fold linens in the laundry.
• Restock housekeeping attendant’s closets.

ESSENTIAL QUALIFICATIONS

• A genuine affinity for interacting meaningfully and positively with guests.
• Ability to satisfactorily communicate in English with guests, co-workers, and management to their understanding.
• Prior hotel experience.
• Prior guest relations training.
• Knowledge of proper chemical handling.
• Professional, polished service focused on exceeding expectations and attention to detail.

SKILLS

• Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperation, and work with a minimum of supervision.
• Ability to be a clear thinker and remain calm under pressure.
• Ability to maintain sensitivity and discretion with guest privacy.
• Ability to work cohesively with other departments and individuals as part of a team.
• Ability to prioritize and follow up on work assignments

PHYSICAL DEMANDS

Frequent or occasional need to perform the following physical activities:

• Reaching, bending, pushing, pulling, twisting, lifting, and climbing.   Have frequent need to perform standing and walking activities related to inspecting the property.
• The constant need to perform the following physical activities: grasping, turning, finger dexterity.
• Occasional need to stand for long periods of time.
• Lifting/carrying up to 10 lbs. frequently and 25 lbs. occasionally.
• Vision requirements: the constant need to view small print.  Frequent need to see small details and things clearly beyond arms’ reach.
• Hearing requirements: constant need to speak on the telephone and/or two-way radio,
• Respond to the general public and converse with staff. Ability to hear fire alarms and emergency equipment.
• Most tasks are performed indoors. Temperature can be extreme but is usually moderate.  Noise level is usually moderate. Frequently works near moving/mechanical parts. The employee will be exposed to cleaning fluids and chemicals necessary to perform duties.

OUR PROPERTY 

Situated on 3,500 acres of lush ranch land outside of Park City, Utah, The Lodge at Blue Sky invites guests to slow down and forge meaningful connections with the land, animals and people that call Blue Sky home.

The Lodge at Blue Sky believes that our mission to provide luxury with wild abandon to our guests can only be fulfilled by nurturing, valuing, and empowering our employees to be their luxury hotels in our genuine appreciation of and respect for our team members, and we are dedicated to providing the best employee experience possible for our team by pairing people with positions that both challenge and enrich them, as well as offering competitive wages and comprehensive benefits.

JOIN OUR FAMILY

Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet unobtrusive service. With hotels and resorts across three continents, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations. Please visit aubergeresorts.com to learn more about our Collection.

If that philosophy resonates with you and you feel that our approach is aligned with your own passions and beliefs, then please talk to us about becoming part of our family.

Auberge Resorts LLC is an Equal Opportunity Employer, M/F/D/V. Auberge Resorts LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Auberge Resorts LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.