We're looking for Operational Delivery Agent to join the team at our Head Office in Wallasey. Our total package is worth upto £30,842.04 depending on experience.
About Auger
We provide drainage, water mains and subsidence services across the UK, doing 'whatever it takes' for our customers. 95% of our people say they feel valued, and 81% rate us 8+ when asked how likely they are to recommend Auger as a workplace. That's why we're recognised as a Platinum level Investors in People organisation, alongside the top 2% of UK employers.
Financials
- Starting Salary - £27,101.46 dependent on experience.
- Annual Bonus – approx. £2000 - £2500
- 5.5% Pension Contribution
Working Hours
Full Time – 37.5hrs per week
There is open positions across the below shifts:
- Monday-Friday (9:00-17:00) - 37.5hrs per week
- Monday - Friday (12:00-20:00) - 37.5hrs per week
- Wednesday-Sunday (9:00-17:00) - 37.5hrs per week
- Part Time Hours
Leave
- 22 Days Annual Leave + 8 Bank Holidays
- AL increases to 25 days within 5 years' service
- Enhanced bereavement, sickness and maternity / paternity leave
Benefits
- Health Plan with cashback for many services including dentist, optician & physio for you and your children, as well as access to a 24-Hour GP & gym discounts
- 2 company-wide events per year & regular team socials
- A focus on training, development & career progression
- £1000 for successful employee referrals
- A modern, social office environment & facilities
- Access to discounted Mortgage & Insurance Services
The Role
- Working within the Operational Delivery Team involves full training across all services within the operation.
- You will play a pivotal role in ensuring our day-to-day operations run as smoothly and as efficiently as possible.
- Each day may look different, depending on the demands of the operation, as the Team is reactive to resource shortfalls, surges in demand and unplanned operational changes.
- Working across multiple different teams within the business, developing knowledge and being a point of contact for the operation for queries across all services.
What might you do each day:
- Work flexibly across multiple teams, prioritising based on operational demand.
- Review engineer site data and produce clear technical reports.
- Make technical decisions in line with insurer policy requirements.
- Support engineers on site, managing any scope changes or issues as they arise.
- Handle inbound calls from engineers, clients and customers across all teams.
- Carry out open reviews of claims to maintain accuracy and efficiency across the operation.
- Act as a go-to point of contact for colleagues needing guidance or support.
What skills are we looking for?
- Ability to adapt quickly to the changing demands of a fast-paced operational environment.
- Strong decision-making skills, with the ability to think clearly and act decisively under pressure.
- Resilience and flexibility when plans change at short notice.
- A passion for customer care and an empathetic approach.
- Strong teamwork attributes and a desire to help colleagues.
- A proactive, can-do attitude, with a genuine enjoyment of varied, fast-moving work.
You'll be a great fit for Auger if:
- You are confident in finding solutions and overcoming unforeseen challenges.
- You take pride in the high standard of your work.
- You are enthusiastic, self-motivated and like to take ownership.
- You are looking for a stable place to build a long-term career.
- You have a clear DBS.
Our interview process
- Stage 1 - Short 15 min phone call with our HR team
- Stage 2 - Interview with management at our HQ
For further information, please visit our website;
www.auger.co.uk
