ESSENTIAL DUTIES AND RESPONSIBILITIES:
Client Relationship Management:
- Build and maintain strong, long-lasting relationships with both new and existing clients.
- Serve as the primary point of contact for client inquiries, concerns, and support needs.
- Proactively understand client needs, objectives, and challenges to provide tailored solutions.
- Ensure high client satisfaction and retention through ongoing communication and support.
Sales and Business Development:
- Identify and pursue new business opportunities through prospecting, networking, cold calling, and email outreach.
- Execute strategic sales plans to achieve and exceed monthly, quarterly, and annual revenue targets.
- Conduct thorough needs assessments and present compelling product/service demonstrations and proposals to prospective clients.
- Negotiate contracts, terms, and pricing to close deals effectively and ethically.
- Identify opportunities for upselling and cross-selling within existing accounts.
Collaboration and Reporting:
- Collaborate effectively with internal teams (e.g., marketing, product, client experience, implementation, etc.) to ensure seamless client onboarding and satisfaction.
- Maintain accurate and up-to-date records of all client interactions, sales activities, and forecasts in the CRM system (e.g., Salesforce, HubSpot).
- Prepare and deliver regular reports on sales performance, market trends, and client feedback to management.
- Stay informed about industry trends, market developments, and competitor activities to inform sales strategies.
EDUCATION, TRAINING, AND EXPERIENCE:
- Bachelor's degree in Business, Marketing, or a related field (or equivalent practical experience).
- Proven experience (2+ years) in sales, account management, or business development in the telecommunications and managed services industries.
- Demonstrated ability to meet and exceed sales quotas consistently.
REQUIRED SKILLS:
- Excellent interpersonal skills to establish and maintain effective relationships with customers, employees, superiors, and business contacts in a professional, timely and courteous manner.
- Strategic thinking and the ability to accurately estimate the stage and close dates for business/sales opportunities.
- Effective written and oral communication skills.
- Ability to perform a variety of tasks, often changing assignments on short notice
- Ability to make sound decisions using the information at hand
- Strong trouble resolution and problem-solving skills
- Confident when presenting technical information to clients and key stakeholders.
- Deadline-driven with the ability to multi-task and manage change within a fast-paced environment.
- Knowledgeable of sales level complex services and promotions.
- Expert in network building, negotiation, and issue resolution skills.
- Analytical thinker with the ability to manage and foster change.
- Coachable with an entrepreneurial spirit and an aptitude to learn the product suite.
- History of working well under pressure within a dynamic, fast-paced environment.
- Experience selling various verticals.
- Able to work independently and remotely to identify and cultivate market opportunities.
TOOLS, EQUIPMENT, AND SOFTWARE:
- Demonstrated knowledge of personal computer applications Microsoft Windows and Microsoft Office, including Microsoft Outlook.
- Demonstrated commitment to and discipline for the use of whichever CRM solution or other tools are defined as mission critical to the work.
- Must have and maintain a valid Driver’s license
WORKING CONDITIONS AND PHYSICAL REQUIREMENTS:
- Mix of indoor work in an office environment and work at and going between prospect locations.
- Frequent utilization of manual dexterity, computer screen(s), teleconferencing technologies and similar tools.
- Frequent travel by vehicle with minimal overnight
