Indirect Underwriter | Location: 11149 Research Blvd, Austin, TX | Schedule: Monday- Friday 9:30-6:30 & Saturdays from 10am-6pm based off operational business needs| Salary Range: $50,000- $57,500 | FLSA Status: Nonexempt
At Austin Telco Federal Credit Union, we’re dedicated to making a positive impact on our members, our community, and each other. If you’re someone who enjoys underwriting auto loans, applying lending guidelines to maintain acceptable credit risk, and building strong professional relationships with dealers, our Indirect Underwriter position could be your next great opportunity. This role serves as a key point of contact for dealers while ensuring loans comply with credit union criteria, standard operating procedures, and state and federal requirements. Come grow with us and make a difference every day.
What You'll Do
Underwriting & Credit Risk
- Understand and implement lending guidelines to maintain an acceptable credit risk in accordance with organizational standards
- Ensure all loans submitted through indirect channels comply with ATFCU lending criteria, internal policies, and regulatory requirements
- Maintain a charge-off portfolio of less than 1% through sound underwriting practices
- Assist with the calculation of chargebacks and dealer reserves to ensure ongoing compliance
Dealer Relations & Loan Support
- Respond to dealers in a timely manner regarding all loan applications and request necessary contracts for approved requests
- Work directly with dealers to resolve contract issues that fall outside of original approvals using diplomacy and tact
- Assist in obtaining outstanding chargebacks, dealer reserves, and lien perfections on indirect accounts
- Perform dealer outreach to build and maintain strong professional relationships
- Provide regular feedback to management regarding dealer interactions to support program adjustments and improvements
- Demonstrate patience and professionalism when interacting with dealers to facilitate proper lending decisions
Compliance & Regulatory Requirements
- Maintain working knowledge of state and federal guidelines, including Reg B, Reg Z, FCRA/FACTA, and the Bank Secrecy Act
- Ensure compliance with all federal and state rules pertaining to Anti-Money Laundering, the Bank Bribery Act, and NCUA Privacy Regulations
- Attend initial and ongoing annual training sessions as required
What You Bring
Required Qualifications
- High School Diploma or equivalent
- Minimum of 1 year of consumer underwriting experience or 1 year of consumer lending experience at ATFCU
- Strong analytical skills and goal-oriented mindset
- Advanced computer proficiency and professional writing skills
- Effective verbal communication skills with the ability to interact professionally with external stakeholders
Preferred Qualifications
- College degree or business-related education
- Previous indirect lending experience
- Previous bank or credit union experience
- Advanced knowledge of Microsoft Excel
- Previous experience in sales or customer service background
- Knowledge of credit union operations and financial services
Why You'll Love Working Here
We’re more than a credit union — we’re a community. At Austin Telco, you’ll find a supportive culture, opportunities for growth, and a mission-driven team that puts people first.
- Comprehensive Benefits: Medical, dental, vision, disability, and life insurance, plus optional coverage for critical illness, legal support, and more
- Paid Time Off: Federal holidays, vacation, sick leave, and special paid days for birthdays, work anniversaries, and other milestones
- Retirement Plans: 401(k) with company match and a pension plan
- Community Engagement: Volunteer opportunities and credit union-sponsored events
- A supportive, mission-driven culture that values respect, empathy, service, integrity, and cooperation
Additional Requirements
- Good credit standing (verified prior to interview)
- Completion of an Assessment
- Successful background check and drug screening upon offer
Equal Opportunity Employer
We celebrate diversity and are committed to creating an inclusive environment for all employees.
