HireFT
Browse JobsHow it worksPricingAboutSuccess Stories
    Back to jobs
    AU

    Australian Motoring Services

    Automotive Services

    Project Manger - Customer & Operations

    Melbourne, AustraliaHybridContractA$0 / monthPosted 2d ago
    All Australian Motoring Services jobs

    Job description

    • Shape the future of customer experience
    • Lead customer experience and growth projects from idea to implementation
    • 12 Month fixed term contract. Melbourne + Hybrid

    We're looking for an engaging, delivery-focused professional to lead high-impact initiatives that improve customer experiences and drive business growth across AMS.

    Your initial focus will be enhancing the roadside assistance experience, helping to create smarter, more seamless services for our customers.

    Working across Customer, Operations, Sales, Technology and key partner teams, you'll bring clarity to complex challenges, align stakeholders, and keep momentum strong from concept through to delivery.

    What You'll Be Doing

    • Lead customer operation and roadside experience initiatives from definition through to implementation and closure.
    • Drive cross-functional initiatives that improve services, processes and customer journeys
    • Turn ambiguity into clear plans, milestones and measurable outcomes
    • Facilitate collaboration, remove roadblocks and keep delivery on track
    • Partner with leaders and teams to embed lasting change and business improvements

    What You'll Bring

    • Proven experience delivering complex projects in fast-paced environments
    • Strong stakeholder engagement and influencing skills
    • A track record of driving outcomes and bringing people on the journey
    • Experience working across operations, service, contact centre or customer-focused environments
    • The ability to balance customer needs with commercial and operational priorities

    Why You'll Love This Role

    This is an opportunity to make a visible impact on projects that matter. You'll work with passionate teams, tackle meaningful challenges, and help shape the future of how AMS serves its customers.

    If you're someone who creates momentum, thrives on delivery, and loves improving customer experiences, we'd love to hear from you.

    The Australian Motoring Services (AMS) Group provides the most trusted brands in Australia with end-to-end solutions – from automotive batteries, roadside assistance and EV charging networks to travel and rewards solutions. We’re the team that keeps people and businesses moving safely.  And we’re backed by the Mobility Clubs of Australia (NRMA, RACV, RACQ, RAA, RAC and RACT).

    Job details are sourced from the employer's original posting.

    Open job posting
    AU

    About the company

    Australian Motoring Services

    Australian Motoring Services is a leading provider of roadside assistance and automotive services in Australia.

    View all Australian Motoring Services jobs
    Industry
    Automotive Services
    Open roles
    15

    Interested in this role?

    Apply with HireFT

    Free to start — no card required.

    Your fit

    How well do you match?

    Sign in to see how your résumé lines up with this role.