Associate Support Engineer for SCM/APO (Supply Network Planning)

Ref-Code: DE-60459156-EN-15-001
Work area: Customer Service and Support
Expected travel: 0% - 10%
Career status:
Employment type: Regular Full Time
COMPANY DESCRIPTION
SAP is the global market leader for business software and thus contributes a considerable part of the world's economic power grid. At SAP you get your chance to put your ideas into action with maximum impact.Our Product Support expert team located in Dresden/Germany supports German speaking, but also international customers by analyzing and optimizing their SAP systems.

Organized in Global Support Centers across the world, we ensure the follow-the-sun availability for our customers in our time zone. We collaborate with teams across all regions, and you'll be a member of a global expert team.
EXPECTATIONS AND TASKS
- Providing direct technical assistance for customers via our Customer Service System
- Collaborating with fellow support colleagues and other internal organizations to provide superior customer service
- Taking ownership of technical issues, and report errors to development organizations
- Analyzing coding (debugging, tracing, verifying complex customizing)
- Creating internal/external content for our knowledge base
WORK EXPERIENCE
The offer is aimed at graduates or early talents.
EDUCATION AND QUALIFICATION / SKILLS AND COMPETENCIES
Required

skills:

- Business fluent German and advanced English skills
- Degree in IT / Mathematics / Engineering / Natural science
- Programming skills in one of the major languages (JAVA, C, C++, SQL, ABAP or similar)
- Confidence in terms of professional communication and interpersonal skills

Preferred skills:

- Experience in any of the following areas: Supply Chain Management, SAP Advanced Planning and Optimization