Java Engineering Manager – Product Support

Ref-Code: DE-60340897-EN-15-001
Work area: Customer Service and Support
Expected travel: 0% - 10%
Career status:
Employment type: Regular Full Time
COMPANY DESCRIPTION
SAP is the global market leader for business software and thus contributes a considerable part of the world's economic power grid. At SAP you get your chance to put your ideas into action with maximum impact.Hybris helps businesses on every continent sell more goods, services and digital content through every touch point, channel and device.

Join a team that promotes an empowered culture, allowing all employees the ability to contribute and to make a difference. We value people that do what it takes to deliver superior results to our customers. We embrace innovative technology and new ideas. At hybris you will find a challenging work environment with smart, dynamic colleagues and abundant opportunities to demonstrate your abilities and learn new skills.
EXPECTATIONS AND TASKS
- Supporting our implementation partners in the customization of our product
- Communicating with customers and partners in order to identify, understand and solve product-specific problems
- Exchange of information relevant to a problem
- Close collaboration with Maintenance team of R&D for deep technical issues
- Creating of system configurations that mimic the customer's or partner's scenario
WORK EXPERIENCE
- 2+ years in software engineering (J2EE, Spring, Tomcat, Web technologies)
- Ideally 2+ years in product support
- Experience in international projects, internationalized application development, or globally operating companies
EDUCATION AND QUALIFICATION / SKILLS AND COMPETENCIES
- A degree in Computer Science or Software Engineering, or substantial previous experience
- Excellent communication and coordination skills
- Excellent written and spoken English
- Ideally, knowledge of a second language