Job Summary
The IT Project Manager leads complex technology transitions across IT infrastructure, service desk, and end-user computing environments. The ideal candidate brings a strong background in IT operations and a track record of delivering large-scale migration and transformation projects on time, within scope, and with minimal disruption to the business
Responsibilities
Project Planning and Management
- Lead and manage full project lifecycle across IT migration and transition initiatives.
- Develop and maintain project plans, schedules, milestones, and deliverables.
- Identify, track, and report project risks and issues, with clear mitigation strategies.
- Coordinate with IT teams, business stakeholders, end users, and third-party vendors.
- Ensure testing plans, deployment strategies, and rollback procedures are defined and executed.
Technical Oversight
- Provide oversight on infrastructure design decisions and technology configurations.
- Evaluate current-state environments against best practices and recommend improvements.
- Guide technical teams during implementation, ensuring quality and consistency.
- Facilitate knowledge transfer sessions and oversee creation of technical documentation.
Documentation and Reporting
- Maintain comprehensive project documentation including assessment reports, transition procedures, and lessons learned.
- Ensure all documentation meets client standards and is kept current throughout the project lifecycle.
- Support the development of training materials for internal IT teams and end users.
- Deliver regular status reports and project dashboards to leadership and stakeholders.
Skills and Experience
Must-haves:
- Bachelor’s degree in computer science, Information Technology, or a related field.
- Strong written and verbal communication skills, including stakeholder reporting and executive updates.
- Demonstrated experience leading end-to-end IT projects, from planning through go-live and hypercare.
- Minimum 3 years of experience in IT project management, with a focus on infrastructure or service delivery.
- Proven ability to manage cross-functional teams and multiple stakeholders simultaneously.
- Solid understanding of IT infrastructure, endpoint management, and service desk operations.
- Strong analytical and problem-solving skills.
- Bilingual B2+ English (Spanish)
Nice to Haves:
- PMP or equivalent project management certification.
- Agile or hybrid delivery certifications.
- Experience managing large-scale IT migrations or service desk transitions.
- Familiarity with Microsoft endpoint management technologies and cloud-based IT tooling.
- Knowledge of ITSM best practices and IT infrastructure standards.
- Ability to work independently and as part of a distributed team.
- Flexibility to adapt to shifting priorities in fast-paced environments.
- Strong organizational skills and capacity to manage parallel workstreams.
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