Manager, US Operations - Verfications Department

• Responsible for overseeing AvantCredit’s US Verifications Department strategy and personnel
• Ensure all department goals are met including quantitative and qualitative targets, project timelines, and staffing needs
• Develop and implement projects designed to improve operations and enhance customer experience, specifically:
• Technology initiatives
• Experience testing
• Operational analytics
• Management reporting
• Process change
• Staffing
• Vendor review and onboarding
• Manage the team such that the goals of employees and the business are aligned, promoting a win-win environment in which the business meets targets and employees are empowered to progress along their chosen career path
• Collaborate with other Operations Managers to ensure consistency on company-wide operations
• Collaborate with other functional groups to ensure company-wide goals are met, including Software Development, Product Management, Marketing, Legal & Compliance, Finance, Accounting, and Human Resources
• Continuously scale operations for increased effectiveness and efficiency
• Interface with senior management and executive team to communicate business results
• Design and implement short term and long term strategy to drive KPI’s and improve profitability

QUALIFICATIONS

• BA/BS in business, economics, mathematics, or engineering
• Six Sigma qualifications a plus
• 7+ years of work experience with 3+ years of direct people management experience
• Experience constructing, scaling, and optimizing operations processes, particularly in a fast-paced startup or tech environment
• Experience leading operations teams of 20+ employees
• Experience in financial or insurance underwriting, or experience in a data-focused sales management position, is preferred
• Data-oriented with a focus on core KPIs and reporting; proven capability of executing various data-driven projects with analyses and the reporting to back you up
• Familiarity with relational databases, CRM systems, and working with internal tools teams
• Innate understanding of the complexity of running excellent underwriting collections operations
• Exceptional problem-solving skills

• Startup culture with access to work directly with senior management
• BlueCross/BlueShield Medical & Dental and VSP Vision Insurance
• Company cellphone
• Casual dress code
• Free Breakfast and lunches during the week
• Free stocked kitchen and pantry
• Great company events
• Outstanding professional growth opportunities