Reservation & Ticketing Agent

AVIAREPS has over 30 years experience providing professional passenger GSA services and tourism marketing to clients around the globe. As the world’s leading GSA and Tourism representation organization with more than 75 offices in over 70 countries, AVIAREPS represents airlines as well as destinations, hotels, attractions, airports, cars, trains, cruise lines, retailers and import/export organizations, and offers a full suite of B2B and B2C services which includes sales & reservations, marketing, digital, and PR programs.

As a Reservation & Ticketing Agent at the Airport, you will be responsible for the smooth day-to-day operations at your assigned station, ensuring the highest standards of passenger, freight and mail handling in line with Ethiopian Airlines' policies and procedures.

Tasks:

• Supervise and coordinate all station operations including passenger check-in, ramp handling and freight processing
• Ensure on-time performance and efficient flight coordination
• Manage catering quality, quantity and invoicing, including periodic audits of catering providers
• Monitor and report ULD inventory in line with IATA standards
• Handle lost baggage and freight tracing and escalation
• Ensure full compliance with aviation safety, security and brand standards
• Build and maintain relationships with government authorities, ground handlers and key clients
• Promote freight and mail business opportunities at station level
• A valid work permit for Austria is required

Profile:

• Degree or diploma in Aviation Management, Tourism, Business Administration or a related field
• 1–2 years of experience in airport operations, ground handling or airline services
• Strong knowledge of IATA procedures and aviation safety regulations
• Proven customer service skills with the ability to handle passenger-facing situations professionally, calmly and with a solution-oriented mindset
• Excellent organisational and problem-solving skills with a keen eye for detail
• Fluent in English; Amharic language is an advantage
• Willingness to work in a shift-based, dynamic operational environment

• Why AVIAREPS:

• Join a global network with over 70 offices in more than 60 countries and bring your strengths to an international, dynamic environment.
• We CARE We DELIVER We EVOLVE – our values stand for teamwork, responsibility and a spirit of innovation.
• An international team with a strong team spirit and flat hierarchies
• Insights into the exciting world of the travel and aviation industry

The position is subject to the collective bargaining agreement for travel agencies; the minimum gross monthly salary is EUR 2,225 (full-time), with a likely above-agreement compensation.

AVIAREPS is committed to equal opportunity and an inclusive working environment. All qualified applicants will be considered regardless of gender, ethnic origin, religion or belief, age, sexual orientation or disability, in accordance with the provisions of the Austrian Equal