We are looking to reinforce our Customer Service department, playing a pivotal role within our company. As Customer Service Representative, you are the central point of contact for internal and external customers in one or more business units and/or customer groups.
Working closely with Sales, Supply Chain and Logistics, you strive to increase customer satisfaction by providing excellent service, proactive communication, solution generation for questions and complaints, and a can-do attitude.
This role allows to take up new challenges every day, while working with a high level of autonomy.
Responsibilities
YOUR MISSION
- Collaborate with external and internal customers and coordinate with other departments such as Sales, Supply Chain and Logistics in order to generate solutions to questions and complaints of all sorts (among others: quotations, invoicing, master data, quality)
- Manage a portfolio of customers, for which you will be the main contact point. You report and contribute to solutions for possible problems and complaints to assure a high customer satisfaction
- Manage incoming customer orders:
- Request and confirm delivery dates and keep track of customer specific expectations
- Keep the customer informed of production, planning & shipping
- Consult with our production plants to get information about the supply status
- Organize special logistic services for our customers like consignment stocks
- Support actively the Sales organization for prospection of new customers and for opportunity detection with existing customers:
- Update of customer master data
- Maintain price lists and prepare price quotations
- Check in on customers on submitted offers, and keep track of success rates
- You contribute actively to a timely payment of invoices by our customers
Qualifications
WHAT WE’RE LOOKING FOR
- Above all, you have a customer-centric mindset, and you live the below 6 key values:
- Accountability: you take responsibility and keep promises
- Authenticity: in customer contacts, nothing beats being real
- Respect: you listen actively and respect your customers’ time
- Optimism: you see solutions, not problems. You use positive language
- Appreciation: you show customers how much we appreciate their loyalty
- Communication: you communicate easily, professionally and regularly with your client portfolio
- Stress resistant and excellent communication skills (verbal and written)
- Analytical and problem solving skills
- Able to set priorities and to work in a structured way, with a high level of autonomy
- Team player and flexible
- Attention to detail
- Advanced English proficiency is required. Hungarian is a plus, and knowledge of other Central and Eastern European languages is highly valued.
- Bachelor degree in an administrative, commercial or logistics orientation
- Experience with SAP is a plus
