JOB SUMMARY
The Accounting Clerk is responsible for guest services accounting functions; ensuring folio discrepancies, hotel charges, and other accounting functions of the guest experience are processed on a timely basis and in accordance with Avion Hospitality Standards.
QUALIFICATION STANDARDS
Education & Experience:
- High School diploma or equivalent required.
- College course work in related field helpful.
- Experience in a hotel or a related field preferred.
Physical requirements:
- Sedentary work – Exerting up to 10 pounds of force occasionally, and/or negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.
Mental requirements:
- Must be able to convey information and ideas clearly.
- Must be able to evaluate and select among alternative courses of action quickly and accurately.
- Must be able to multi task.
- Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary.
- Must have the ability to assimilate complex information, data, etc. from disparate sources and consider, adjust, or modify to meet the constraints of the particular need.
- Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests.
- Must be able to work with and understand financial information and data, and basic arithmetic functions.
- Must routinely meet deadlines.
DUTIES & FUNCTIONS
Essential:
- Approach all encounters with guests and employees in a friendly, service oriented manner.
- Maintain regular attendance in compliance with Avion Hospitality standards, as required by scheduling which will vary according to the needs of the hotel.
- Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards)
- Comply at all times with Avion Hospitality standards and regulations to encourage safe and efficient hotel operations.
- Ensure guest billing is processed and mailed in a timely fashion.
- Communicate with guests via phone calls and emails to assist with accounting/billing tasks related to a guest's stay.
- Analyze billing disputes for guests and clients, and communicate with property teams regarding findings.
- Assist with Accounts Receivable administration.
- Other duties as required.
