- Uphold the hotel’s commitment to superior hospitality and client satisfaction
- Effectively achieve assigned sales, catering revenue, and solicitation goals
- Proactively make solicitation calls, conduct site inspections, and entertain clients for group, catering, and business accounts
- Meet with clients to plan function details; ensure all arrangements, guarantees, and deposits are confirmed per contract guidelines
- Act as primary liaison between clients and hotel departments to ensure flawless event execution
- Prepare, maintain, and update accurate client files, contracts, and correspondence
- Review event setups, Banquet Captain reports, and client feedback to ensure standards are met
- Provide administrative support to meeting planners, including business center assistance, billing accuracy, and group rooming list entry
- Develop a strong working knowledge of all hotel facilities, services, and operational procedures related to sales and catering
- Maintain visibility in the local market; stay informed on competitive catering facilities and market trends
- Attend and conduct meetings as necessary; generate reports for management review
- Support and promote teamwork, motivation, and departmental morale
- Maintain confidentiality of guest and hotel information
- Adhere to all company policies, safety regulations, and energy conservation practices
- Represent the hotel professionally at all times, both on and off duty
Perform other related duties as assigned by the Director of Sales & Marketing or Director of Catering & Conference Services
WORKING ENVIRONMENT & CONDITIONS:
The following outlines the work environment employees will encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
