Job Summary
The Front Desk Supervisor is responsible for assisting the Front Office Manager or Assistant General Manager while providing attentive, courteous, and efficient service to all guests, prior to arrival and throughout their stay. He/she is also responsible for maximizing room revenue and occupancy
Education & Experience
- At least 2 to 3 years of progressive experience in a hotel or a related field is required. High School diploma or equivalent required.
- College course work in related field helpful.
- Previous supervisory responsibility preferred.
- Must have a valid driver's license for the applicable state.
- Must be able to convey information and ideas clearly.
- Must be able to evaluate and select among alternative courses of action quickly and accurately.
- Must be able to work well in stressful, high pressure situations, including ability to handle guest objections and disputes to satisfactory results.
- Must be able to show initiative in job performance, including anticipating what needs to be done before it becomes a necessity.
- Must maintain composure and objectivity under pressure.
- Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.
- Must have the ability to assimilate complex information, data, etc., from disparate sources and consider, adjust or modify to meet the constraints of the particular need.
- Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co- workers and guests.
- Must be able to work with and understand financial information and data, and basic arithmetic functions.
