The Front Desk Supervisor is responsible for assisting the Rooms Leadership team while providing attentive, courteous, and efficient service to all guests, prior to arrival and throughout their stay. He/she is also responsible for maximizing room revenue and occupancy
Job Duties & Functions
- Approach all encounters with guests and associates in a friendly, service-oriented manner.
- Set the standard for guest relations at the Front Desk.
- Obtain all necessary information when taking room reservations.
- Monitor all V.I.P. and special guest requests.
- Review the Front Office log and Trace File daily.
- Fully comprehend and execute all relevant phases of the front desk computer system.
- Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner.
- Be aware of all rates, packages, and promotions currently underway.
- Be familiar with all in-house groups.
- Be aware of all closed-out and restricted dates.
- Follow and enforce all Avion Hospitality hotel credit policies.
- Be able to perform all duties of a Front Desk Agent.
- Be able to complete and ensure that a proper bucket check, room rate verification report, and housekeeping report have been accurately done and filed.
- Maintain proper operation of the P.B.X. console and ensure that all Avion Hospitality standards are met.
- Establish and maintain good communications and teamwork with fellow associates and other departments within the hotel.
- Assist the Director of Front Office in ensuring that associates are following and maintaining Avion Hospitality standards (i.e., answering phones, call-backs to guests, and guest request log).
- Have knowledge of and assist in all emergency procedures as required.
- Oversee and ensure that all guests are checked in/out in a friendly, efficient, and courteous manner.
- Be able to perform, complete, and ensure that all tasks and duties on the shift checklist are completed in a timely and efficient manner.
- Ensure that associates are, at all times, attentive, friendly, helpful, and courteous to all guests, managers, and all other associates.
- Ensure the maximization of room revenue through Rooms Merchandising.
- Answer all guest inquiries in a timely and professional manner.
- Be involved in departmental meetings, planning, and execution.
- Help maintain productivity levels at or above budgeted standards.
- Perform any other duty as required by management.
- Assist in training of new hires and current associates regularly.
- Attend meetings as required by management.
