Job Summary
The Night Auditor is responsible for overseeing Front Desk operations during the overnight shift while completing the hotel’s daily financial and operational audit. This position serves as the primary guest service representative overnight and is responsible for providing a welcoming and professional experience for guests while ensuring the accuracy and completion of the hotel’s End of Day processes.
Primary responsibilities include checking guests in and out, processing reservations, responding to guest requests, balancing daily transactions, completing audit procedures, preparing and distributing reports, and maintaining awareness of hotel safety and security throughout the overnight shift.
The Night Auditor must be comfortable working independently, making sound decisions, and taking ownership of the hotel’s overnight guest experience.
EDUCATION & EXPERIENCE
- High school diploma or equivalent required.
- Previous hotel Front Desk, Night Audit, accounting, or guest service experience preferred.
- Previous experience with a hotel Property Management System preferred.
- Marriott or Courtyard experience is a plus but not required.
- Basic accounting, reconciliation, and cash-handling experience preferred.
KNOWLEDGE, SKILLS AND ABILITIES
- Ability to work independently and responsibly during overnight hours.
- Strong attention to detail and ability to identify and resolve discrepancies.
- Ability to understand basic accounting concepts and balance financial transactions.
- Strong guest service and interpersonal skills.
- Ability to communicate clearly and professionally with guests, associates, and management.
- Ability to remain calm and make sound decisions during guest concerns, emergencies, or unexpected situations.
- Must be able to prioritize multiple responsibilities and complete required audit processes within established deadlines.
- Ability to operate hotel computer systems, P.O.S. systems, credit card terminals, and standard office equipment.
- Must maintain confidentiality of guest, associate, and company information.
- Must work well in stressful or high-pressure situations.
- Must be dependable and able to maintain consistent attendance for scheduled overnight shifts.
- Ability to work weekends and holidays based on hotel business needs.
