The Restaurant Supervisor is responsible for assisting the Food and Beverage Manager in ensuring first quality Food and Beverage service, while maintaining adherence to budgeted payroll and overhead costs. He/she is also responsible for continually working toward improving Food and Beverage sales revenues beyond budget. Management-level associates are expected to work as much of each workday as is necessary to complete their job responsibilities; for OEM or hourly associates, overtime does apply and is calculated accordingly.
Job Duties and Responsibilities
- Maintain regular attendance in compliance with Avion Hospitality standards, as required by scheduling which will vary according to the needs of the hotel.
- Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working.
- Comply at all times with Avion Hospitality standards and regulations to encourage safe and efficient hotel operations.
- Be familiar with the organization of Avion Hospitality and know the function of each department.
- Assist Food and Beverage Manager in maintaining food and beverage costs.
- Maintain close communication links with all employees, seeking input regarding food and beverage issues and acting as a motivating influence.
- Monitor and follow up on all servers' cash overages and shortages.
- Maintain service standards throughout the department by using such quality control instruments as Standard of the Week and coaching sessions.
- Immediately follow up on accidents, problems or guest complaints in the Food and Beverage Department.
- Be familiar with and able to react to emergency situations by knowing locations of fire and extinguishers and exits.
- Maintain proper consistent disciplinary actions for all Food and Beverage employees.
- Be familiar with P.O.S. system used in the hotel.
- Ensure employees are at all times, attentive, friendly, helpful and courteous to guests, employees and other managers.
- Assist the Food and Beverage Manager in wage progress and productivity reports for Food and Beverage Department.
- Assist in preparation of staff schedules according to business forecast, maintaining adherence to wage control, productivity standards and guest service scores.
- Assist in monthly food and beverage inventories and reconciliations.
- Ensure all side work duties are completed by servers.
- Assist Food and Beverage Manager in developing promotional ideas.
- Assist Food and Beverage Manager in planning and organizing monthly department meetings.
- Initiate and promote sales efforts for all service personnel.
- Assist the Food and Beverage Manager in preparing for and conducting employee performance appraisals.
- Assist the Food and Beverage Manager and Food Production Manager in maintaining and improving the quality and presentation of all food products.
- Attend weekly Food and Beverage meeting, daily pre-meal meetings, and other meetings as required by management.
- Perform any other duties as requested by management.
