Customer Support Executive

Key Responsibilities

• Handle customer queries through Email, Live Chat, and VSoft CRM.
• Respond to and resolve customer queries within 5 minutes, wherever possible, while ensuring accurate and satisfactory responses.
• Provide prompt and accurate solutions to customer inquiries.
• Coordinate with internal teams to resolve customer concerns.
• Maintain accurate records of customer interactions and follow-ups.
• Escalate complex or unresolved issues to the appropriate internal team.
• Ensure timely follow-up and closure of customer requests.
• Maintain a professional and customer-centric approach.
• Support day-to-day customer service operations.
• Follow company policies, processes, and service standards.
• Requirements Requirements B.Sc.
• Biotechnology B.Sc.
• Biochemistry M.Sc.
• Biotechnology M.Sc.
• Biochemistry DMLT Freshers or candidates with up to 2 years of relevant experience.
• Good problem-solving and interpersonal skills.
• Customer-oriented attitude.
• Willingness to learn CRM and support tools.
• Age: 18–35 years.