Job Title: Operations Manager
Experience:
3–5 Years
Education:
Bachelor's/Master's Degree in Life Sciences or a related discipline Department: Logistics & Operations Job Summary We are looking for an experienced and result-oriented LME Operations Manager to oversee last-mile operations, manage runner teams, optimize pickup routes, and ensure timely and efficient collection of samples/materials across assigned locations. The ideal candidate should have strong team management, operational planning, and problem-solving skills, preferably with experience in healthcare, diagnostics, or laboratory operations.
Key Responsibilities
- Manage daily deployment, attendance, productivity, and performance of LME/Runners across assigned locations.
- Plan and optimize pickup routes to maximize coverage and minimize travel time, fuel consumption, and operational costs.
- Ensure scheduled pickups are completed within defined Turnaround Time (TAT) and service-level requirements.
- Monitor daily pickup records, validate operational data, and ensure accurate reporting.
- Calculate, verify, and coordinate weekly runner payouts based on completed pickups.
- Track operational KPIs, identify performance gaps, and implement corrective actions to improve productivity.
- Handle runner escalations, route disruptions, absenteeism, and replacement planning.
- Ensure compliance with SOPs for sample/material collection, handling, transportation, and safety.
- Coordinate with internal departments and stakeholders to resolve operational issues and maintain service quality.
- Drive continuous improvement initiatives to enhance operational efficiency, cost control, and customer satisfaction.
- Prepare daily, weekly, and monthly operational reports and share performance updates with management.
- Required Qualifications 3–5 years of experience in logistics, last-mile operations, field operations, or team management.
- Bachelor's or Master's degree in Life Sciences or a related field.
- Proven experience managing field teams, runners, delivery personnel, or collection operations.
- Strong knowledge of route planning, manpower deployment, and operational KPI monitoring.
- Good analytical, communication, coordination, and problem-solving skills.
- Proficiency in MS Excel, Google Sheets, and operational reporting tools.
- Ability to manage multiple locations and meet time-sensitive operational targets.
- Preferred Experience Experience in healthcare, diagnostics, laboratory operations, or medical sample logistics.
- Familiarity with sample-handling SOPs and time-sensitive pickup processes.
- Experience in manpower planning, cost optimization, and team performance management.
- Key Competencies Leadership and team management Route optimization and operational planning Performance monitoring and cost control Escalation and conflict management Data analysis and reporting Process improvement and SOP compliance
