Customer Service Representative

Customer Service Representative

Location: Leeds, UK

At Farnell, we're passionate about delivering an exceptional experience for our customers and creating an environment where our people can thrive. As a Customer Service Representative at Farnell, you'll play a key role in supporting customers across international markets. Working as part of a global organisation, you'll build relationships with customers and colleagues around the world, ensuring every interaction delivers an exceptional customer experience.

What is in it for you?

You will be given the chance to work in a collaborative and inclusive team environment, working for a leading global technology distributor. The role will be fast-paced and varied.

We will also be offering a competitive salary package, and the following benefits:

• A supportive team environment where everyone really is working toward the same goal.
• A strong open-door policy within management
• An environment where you will be given the tools and opportunities to further your career
• Pension scheme (matched up to 8%)
• Simply Health Medical Scheme
• 25 days holiday plus bank holidays with option to buy additional holiday
• Free Onsite Parking and free onsite gym
• Flexible hybrid working
• Cycle to work Scheme
• Reward schemes

What will you be doing?

As a Customer Service Representative, you will be the first point of contact for customers, delivering a high-quality service whilst ensuring enquiries and orders are managed efficiently and professionally.

Key responsibilities include:

• Providing support to customers across multiple countries and regions, ensuring a consistent and high-quality customer experience.
• Building strong relationships with international customers and internal stakeholders across the wider Farnell business.
• Collaborating with cross-functional teams globally to resolve customer queries and support business objectives.
• Managing customer communications across different markets, cultures and business environments.
• Responding to customer enquiries via phone, email and other communication channels.

• Processing and managing customer orders, including order tracking, expediting critical orders and communicating order updates.
• Supporting customers with stock availability queries, returns, invoicing and discrepancy resolution.
• Investigating and resolving customer issues and complaints in a timely and professional manner.
• Maintaining accurate customer records and activity within CRM and internal systems.
• Contributing to process improvement initiatives and identifying opportunities to enhance customer service performance.
• Supporting reporting activities and maintaining accurate documentation and records.

What about you?

We're looking for someone who is customer-focused, proactive and enjoys working in a fast-paced environment.

You'll ideally have:

Essential Skills & Experience

• Previous experience in a customer service, customer support or customer-facing role.
• Experience using CRM systems to manage customer interactions and maintain accurate records.
• Strong communication skills, both written and verbal.
• Excellent problem-solving and organisational skills.
• The ability to manage multiple priorities and work effectively under pressure.
• Good IT skills, including Microsoft Office applications and business systems.
• A proactive approach and commitment to delivering excellent customer service.
• Ability to work independently whilst also collaborating effectively within a team.

Desirable Skills & Experience

• Experience working with customers, colleagues or stakeholders across international markets.
• Previous experience within a distribution, supply chain, manufacturing or technology-related environment.
• Additional language skills would be advantageous.

Qualifications

• High School Diploma, GCSEs or equivalent qualification.

Join Farnell and become part of a team dedicated to delivering outstanding customer experiences while supporting customers across a truly global business.

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The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills.

Avnet is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. If you are interested in applying for employment with Avnet and need special assistance or an accommodation to apply for a posted position contact our Human Resources Service Center in your region: Americas applicants – [email protected], Asia applicants - [email protected], EMEA applicants - [email protected].

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