The Role
We’re hiring our a Revenue Operations Manager to own the foundation of our GTM engine - from lead routing and territory design to forecasting, reporting, and systems. You’ll partner with Sales, CS, Marketing, and Finance to bring discipline to a fast-scaling motion, stand up best-practice processes, and give the team clean data + clear visibility.
If you love building from zero-to-one, know HubSpot cold, and can turn messy inputs into crisp pipelines and dashboards, this is your seat.
What You’ll Do
- Own our GTM stack end-to-end: HubSpot (admin, data model, workflows, reporting), Chili Piper, Clay, and our sales engagement tools (e.g., Apollo/Outreach).
- Design the operating system for revenue: lifecycle stages, routing rules, SLAs, and handoffs (BDR → AE → CSM), with required fields and entry/exit criteria.
- Territories & coverage: carve territories, account assignment rules, and capacity models; evolve them as we scale headcount and segments.
- Reporting & forecasting: build dashboards for pipeline coverage, conversion/velocity, forecast accuracy (new/expansion/renewal), and rep productivity; run the weekly operating cadence.
- Data quality & enrichment: de-dupe, normalize, and enrich data; implement guardrails so the system stays clean as volume grows.
- Instrumentation for outcomes: attribute leads/opps to sources/programs, identify leaks/bottlenecks, and propose fixes (enablement, collateral, process, or pricing).
- Cross-functional glue: coordinate with Finance (targets, commissions), Marketing (lead scoring, campaign ROI), and CS (expansion/renewals) to keep plans and actuals aligned.
- Enablement hand-off: document processes/playbooks and train reps/managers so changes stick.
What You’ll Bring
- 4–7+ years in RevOps/Sales Ops/Revenue Strategy at a high-growth SaaS company (Series A–C ideal).
- HubSpot power user (admin level) with automation/workflows, custom objects, and reporting; hands-on with Chili Piper and Clay; fluent in sales engagement tools.
- Proven track record designing stage governance, routing rules, territories, and SLAs—plus the documentation and training to make them real.
- Strong analytical chops; you can turn raw CRM data into insight and action without waiting on a data team.
- Builder mindset: bias to ship, comfort with ambiguity, and taste for crisp, scalable systems over hacks.
- Bonus: experience with post-sales revenue (renewal/expansion), commission/plan design, or our ICP (home services/field service).
Why Avoca
At Avoca, you’ll be part of a team that’s building a category-defining company at the center of a massive market opportunity. We’re a fast-moving, collaborative team with a culture designed for builders who thrive on speed, iteration, and impact.
Location: New York City (in-office).
