Customer Support Engineer/Executive

What Will You Do:

• Answer Inbound Calls for all type of Queries by Existing & New Customers.
• Make Outbound Calls to Customers, Vendors and suppliers for all business-related matters. Provide correct and complete information to customers queries through inbound & outbound calls.
• Should Support/Handle Customers Queries, Post Repair/Sales Support on Call, Emails, Whatsapp & Online Chat.
• Replying to Customer Enquiries received through different types of channels.
• Provide quality service to the customer and focus on First Call Resolution to reduce Contact Ratio.
• Must work on standard operating procedures made by the company and departments.
• Helping Support, Sales & Marketing Team upon necessity.
• We reach our goal with 100% customer satisfaction.

• B.C.A Preferred.
• B.Sc - C.S/I.T Preferred.
• Any Degree

Who Can Apply?

• Excellent written and verbal communication skills.
• Good knowledge on Email, Phone, Chat etc
• Handling inbound calls / emails / chats.
• Good knowledge on Microsoft Excel, Word, Outlook etc
• Good knowledge on Quotations, Invoices etc
• Good in Negotiations.
• Experience in Managing Customers & Suppliers/Vendors.
• Confident in taking up new challenges
• Socially adaptable.
• In-depth knowledge of the industry and its current events preferred.
• The ability to handle pressure and meet deadlines.
• Skill in prioritizing and triaging obligations.
• Attention to detail.
• Excellent time management and organization.
• Experience in IT Hardware/Networking Industry preferred.
• Experience range between 1 to 3 years