Job purpose: To deliver friendly, efficient customer service and to create a warm and welcoming atmosphere for all the customers, with the key aim of retaining and attracting new customers
Job responsibilities:
- Greet and welcome customers confidently and professional manner
- Guide the customers to the showroom, introduce them to the Sales Consultant and arrange for refreshments.
- Assisting the customers till a sales consultant becomes available.
- Contacting the customers after two days of their visit to ensure maintaining high level of customer service.
- Ensure to capture walk-in customer details, enter them in the system as leads and send it to line manager on daily basis
- Create the lead in Salesforce and transfer to the sales consultant
- Ensure all leads are converted and report to the manager
- Creating Leads from Telephone Inquiries and send it to the Sales Team.
- To ensure all incoming calls get answered within three rings
- To ensure all calls will be transferred to the right person within 45 seconds
- Timely submission of showroom tracker, first visit survey detailed report, SSI report, telephone inquiries, delivery follow up report and other reports as required.
- Be alerted to any untoward activities occurring in the showroom, etc. and report accordingly.
- Support the Delivery in charge/Delivery Manager in Receiving vehicles on oracle and updating the new vehicles Stock ageing report – (Daily)
- Support the Delivery in charge/Delivery Manager in arranging the showroom display vehicles & updating the ageing report – (weekly/biweekly.)
- Support the Delivery in charge in conducting a physical stock check – (Weekly)
- Support the Delivery in charge/Manager in maintaining & handling test drives. (Daily)
- Support in keeping records of maintenance on the Fleet of Test drive vehicles.
- Preparation in support of test drives to Sales Executive’s.
- Ensure to collect customer feedback and forward the same to Branch Manager for review on daily basis. (Daily)
- Assist in obtaining the required maintenance and support suppliers
- Keep a stock inventory of supplies and report to line manager accordingly
Educational Qualification
- High school diploma or equivalent; a degree in hospitality, business, or related field is a plus.
Work Experience
- Minimum 1-3 year of work experience in the similar role
Competencies
- Proven experience in customer service, preferably in a showroom, retail, or hospitality setting.
- Strong communication and interpersonal skills.
- Excellent organizational skills and attention to detail.
- Ability to work under pressure and handle multiple tasks.
- A professional and friendly demeanor with a focus on customer satisfaction.
- Proficiency in Microsoft Office and showroom management software (preferred).
Languages
- English, Arabic is desirable
