Peer Support Specialist- Mofford Center

The Peer Support Specialist provides peer support services while helping maintain a safe, supportive, and recovery-oriented environment for members, staff, and visitors. The position assists with front desk and lobby operations, greets and checks in clients, answers phones, and provides general information about clinic services. The Peer Support Specialist assists clients with identifying their scheduled groups, locating group rooms, and answering routine questions about appointments and services. The role uses the computer system to look up schedules, group assignments, appointments, and client information as permitted, while maintaining confidentiality. Additional duties include organizing paperwork, updating information, communicating with clinical staff, and supporting the overall day-to-day operations of the outpatient clinic.

Shift: Monday - Friday 10:00AM - 6:00PM

Duties/Responsibilities:

The following duties are only intended to provide a general outline of the duties of an Outpatient Program Assistant at Axiom Care:

• Provide peer support to members by promoting recovery, wellness, and positive engagement throughout the clinic environment.
• Maintain a consistent and supportive presence at the front desk, lobby area, hallways to foster a safe, welcoming and recovery-oriented atmosphere.
• Assist members with checking in, locating scheduled groups, identifying group assignments, and navigating the clinic.
• Engage members in respectful, recovery-focused conversations and encourage adherence to clinic guidelines and community standards.
• Redirect members who are not following program rules, behavioral expectations, or safety guidelines using trauma-informed, person-centered communication techniques.
• Assist in de-escalating conflicts by addressing disruptive behaviors while maintaining dignity and respect for all individuals.
• Communicate member concerns, behavioral issues, safety risks, and facility needs to appropriate staff in a timely manner.
• Document all interactions, observations and interventions accurately, consistently, and in accordance with clinic policies and confidentiality standards.
• Complete required incident reports and documentation within established timeframes.
• Participate in team meetings, trainings, and other activities that support quality care and member recovery.
• Perform other duties as assigned by supervisor.

Supervisor Responsibilities:

None

Who is Axiom Care?

Founded in 2012, Axiom Care is a Phoenix-based behavioral health organization that aims to ensure every Arizonan has access to compassionate, effective substance use treatment. With facilities in Maricopa and Pinal Counties, we offer comprehensive services including 24/7 observation, inpatient detoxification, residential treatment, outpatient treatment, and recovery housing with a focus on underserved populations.

Beyond our full-continuum community programs, we proudly operate specialty programs for the justice-involved (in partnership with ADCRR), for members of the Navajo Nation (in partnership with the Navajo Department of Health), and for Veterans (McCain Veteran Center).

Together, we’re building a future where compassionate care is accessible to all – come be a part of it!

What we offer

· Medical, Dental, and Vision

· 401(k) with up to 3.5% match

· Paid time off (PTO), paid sick time, and paid holidays

· Tuition Reimbursement

· Reimbursement for CMEs

· Free criminal record clearance for eligible justice-impacted staff through a partnership with Rasa Legal

· Employee Assistance Program (EAP)

· Voluntary benefits including group term life, voluntary term life, AD&D, short term disability, and accident coverage