Job Description - Integrations Implementation Specialist
Reports To: Implementation Team Lead
Department: Customer Onboarding
Location: Remote
Position Type: Full-Time
Position Summary
The Integrations Implementation Specialist is a hands-on, customer-facing member of the Add-On Implementation team within Customer Onboarding. The Specialist owns assigned add-on, integration, and select upsell implementations from kickoff through go-live, for both net-new customers (joining Onboarding at defined milestones) and existing customers (after Account Management closes the sale).
Working under the Implementation Team Lead, the Specialist manages a portfolio of projects and coordinates with Account Management, Onboarding, Customer Success, Support, Product, Engineering, and third-party partners to deliver a smooth, consistent implementation experience.
Key Responsibilities
- Own assigned add-on, integration, and upsell implementations from kickoff through go-live.
- Validate requirements, complete configuration and testing, and set clear milestones, timelines, and go-live criteria with customers.
- Lead kickoff meetings and keep customers and partners informed throughout each project.
- Coordinate with third-party partners on setup, credentials, data mapping, and integration testing.
- Deliver training and enablement on relevant features.
- Troubleshoot issues, route them to the right team, and escalate risks and product gaps to the Implementation Team Lead.
- Confirm go-live readiness and hand off cleanly to Onboarding, CSM, or Support.
- Keep project records accurate and follow team playbooks, checklists, and SOPs.
- Contribute to documentation, training materials, and process improvements, and share customer and partner feedback with internal teams.
Success Measures
- On-time, high-quality implementations with minimal rework and escalations.
- Faster time to go-live and time to value.
- Customer satisfaction with the implementation experience.
- Adoption of add-ons, integrations, and upsell products after go-live.
- Reduced implementation burden on Account Management and the broader Onboarding team.
What We're Looking For (Minimum Qualifications)
- Clear, professional written and verbal communication that adapts to customer and internal audiences.
- Calm, organized, solution-oriented approach to challenging situations.
- Strong collaborator who shares knowledge, accepts feedback, and knows when to escalate.
- Able to manage multiple implementations and competing deadlines, flagging dependencies and risks early.
- Quick to learn systems, integrations, and technical workflows, with strong troubleshooting and analytical skills.
- Comfortable with CRM, support, and project-management tools.
- Customer-focused, with strong ownership and follow-through from kickoff to adoption.
What We'd Be Excited to Find (Preferred Qualifications)
- Bachelor’s or Associate degree, or equivalent training, preferred.
- One or more years of implementation, onboarding, integration, customer support, or customer success experience preferred, ideally with software or third-party platforms.
- Experience in home care, healthcare, or SaaS a plus.
Working Conditions
- Manual dexterity required to use desktop computer and peripherals
- Utilization of phone, Zoom, and email to perform job functions
- Manages multiple customer implementations at once and collaborates across time zones
Compensation and Benefits
- Competitive salary and comprehensive benefits package.
- Medical insurance premiums are covered in full for the employee (Medical, Dental and Vision)
- 401K with competitive company matching.
- Personal time off, sick leave, and holidays.
- Company will provide laptop and other needed computer equipment.
About AxisCare
According to Pew Research, roughly 10,000 baby boomers turn 65 every day, and the American Society on Aging calculated that an American has a 70% chance of needing help with activities of daily living such as dressing, bathing, hygiene, etc. This has led to an unprecedented increase in Home Care agencies in the U.S. and abroad who strive to help those who have difficulty helping themselves, specifically offering non-medical (also referred to as non-skilled) services to seniors in their homes.
AxisCare was started in 2011 by industry leaders to help meet the demand for a more userfriendly and mobile-compatible solution. Our product is a web-based management platform that helps agencies manage CRM and marketing, Caregiver/Client scheduling, billing, payroll and much more. Headquartered in Waco, TX, AxisCare has clients in all 50 states as well as 7 other countries. We are a fast-growing company seeking high-performing individuals looking for a fast-paced, autonomous working environment.
