Client Success / Account Manager (3PL)

About Us

American Exchange Group is an industry leader in fashion accessory products and brand management. By facilitating distribution to major retailers internationally for their globally recognized brands, custom private label brands, and exclusive licensed brands—including footwear, tech wearables, watches, jewelry, handbags, fashion accessories, home, and beauty—American Exchange Group raises the bar by disrupting the status quo with value and quality, while staying at the forefront of trends.

Visit our websites at www.axnygroup.com and www.shiplogiq.com

Job Title:  Client Success / Account Manager

Division: AELogistix/Shiplogiq

Location: 375 E Markham St, Perris, CA 92571 (onsite 5 days)

Reports to: Warehouse Operations Manager

Job Type: Full-Time

Job Summary

The Client Success / Account Manager serves as the primary point of contact for ShipLogiQ’s 3PL clients. This role ensures smooth onboarding, ongoing operational success, SLA compliance, and long-term client satisfaction.

Key Responsibilities

• Serve as the main liaison between clients and warehouse operations
• Manage new client onboarding and implementation
• Monitor SLAs and operational KPIs
• Provide regular reporting on inventory, fulfillment, and performance
• Handle client escalations and issue resolution
• Coordinate internally with warehouse managers to meet client needs
• Identify upsell opportunities for additional services (VAS, freight, storage)
• Conduct regular client check-ins and business reviews

Qualifications

• 3+ years of experience in 3PL, logistics, or supply chain account management
• Strong communication and relationship management skills
• Understanding of warehouse operations and fulfillment workflows
• Experience working with WMS and reporting tools
• Highly organized and customer-focused

Why AELogistix?
Join a collaborative, fast-growing logistics company where technology and teamwork drive results. You’ll have the opportunity to shape how our systems evolve and directly impact warehouse performance across the network.

What We Offer

• Comprehensive Health & Wellness Benefits, including medical, dental, vision, and supplemental insurance
• 401(k) Retirement Savings Plan with company match
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)

Salary: The anticipated base salary is $25-$30/hour. Actual compensation will be determined based on a variety of factors including, but not limited to, experience, skills, education, internal equity, and location.

This position description is not intended to be and should not be construed as an all-inclusive list of responsibilities, skills or working conditions associated with this position. While this description is intended to accurately reflect the position's activities and requirements, management reserves the right to modify, add or remove duties as necessary. The compensation package is dependent on a number of factors, including, for example, experience, education, market data, and business needs.