Implementation Specialist

Dallas, United StatesOn-SiteFull-time3+ yrs experiencePosted 1mo ago

Job description

Who we are looking for…

An Implementation Specialist supports the onboarding and training of clients during their initial implementation of Axxess products and services. This role plays an essential part in ensuring a smooth transition for clients by providing structured training, clear communication, and internal coordination. The Implementation Specialist works in close partnership with Implementation Consultants, Client Experience team members, and other internal teams to help drive successful adoption of Axxess solutions.

What you will experience…

A fast-paced, collaborative team-oriented environment that encourages everyone to bring their authentic self to work every day.
Professional development for career growth and advancement
Competitive compensation with full selection of benefits, including company-matching 401k contributions and 20 days of paid time off + holidays + birthdays

Who we are...

Axxess is the leading global technology platform, transforming how care is delivered in the home. Trusted by more than 9,000 organizations worldwide, its robust ecosystem empowers healthcare professionals to deliver exceptional care to more than 7 million patients. Its AI-powered solutions drive efficiency, reduce costs and help improve outcomes, while its commitment to compliance and security is backed by industry-leading certifications. We bring life-changing technology to healthcare, impacting the way people work, learn, and grow their business. Our edge does not come from our technology, it comes from our people. We work as one team with a common goal to create shared success benefiting everyone. Axxess fosters a collaborative culture that fuels innovation and excellence and is recognized nationally as a “Best Place to Work.”

What you will do…   

Collaborate with Implementation Consultants and team members to execute implementation plans and meet client needs
Provide first-line support for client questions during implementation and ensure timely resolution or appropriate handoff
Help gather and validate client data, configuration preferences, and other key inputs needed for system setup
Maintain accurate documentation of client training activities in alignment with Quality Management System (QMS) standards
Escalate client concerns or risks to appropriate internal stakeholders to ensure client satisfaction
Support the preparation and follow-up for onsite visits and virtual sessions led by Implementation Consultants
Develop working knowledge of Axxess products, services, and industry best practices

What you will bring…   

Bachelor’s degree required
3+ years of Home Health. Home Care, Hospice, or Palliative industry experience required
Axxess experience preferred
Experience in a support, training, or customer-facing role preferred
Familiarity with medical billing and basic understanding of Medicare, Medicaid, and private insurance
Proficient in using cloud-based systems and CRM tools
Strong communication, time management, and organizational skills
Ability to work effectively in a fast-paced, collaborative environment
Occasional travel may be required for team meetings or client support (less than 25%)

If local to the Dallas-Fort Worth area, this role requires a hybrid work schedule, including a minimum of three days per week in the office.

Axxess is an equal opportunity employer and drug-free workplace. All applicants must be legally authorized to work in and currently reside in the United States. We offer a competitive compensation package (DOE), benefits and growth opportunities for everyone who joins Axxess!  

*NO AGENCIES OR THIRD PARTIES PLEASE*

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Job details are sourced from the employer's original posting.

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About the company

Axxess

Axxess is a leading provider of healthcare at home solutions.

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Industry: Healthcare Technology
Open roles: 10