Customer Care Coordinator

Ayers Basement Systems is a regional leader in foundation repair and waterproofing services, dedicated to doing things differently. Our mission is to redefine the industry by breaking free from the status quo. We wholeheartedly invest in our employees, providing them with the tools, knowledge, and growth opportunities they need to thrive in their roles. Together, we create a fulfilling environment where we deliver remarkable experiences for our customers each day, offering them peace of mind and changing their perception of contractors. Our purpose isn't just displayed on a wall; it guides how we perform our jobs each day.

Are you ready to be part of a dynamic team that’s dedicated to keeping customers’ homes and businesses running smoothly? We’re on the hunt for an enthusiastic, detail-oriented Customer Care Coordinator to join our fast-paced and rewarding environment! If you love solving problems, making an impact, and working with a passionate team, this is the role for you!

See for yourself! EM 113 Working for Ayers - Customer Care.mp4

How you will create impact:

• Conduct inbound and outbound calls with customers and internal staff, prioritizing exceptional customer care.
• Share our services and illuminate how they can transform the challenges customers face in their homes.
• Arrange and schedule installation and service appointments for our dedicated sales and service teams.
• Accurately document discussions, including notes and pictures related to our customers' needs.

What makes you stand out:

• Excellent interpersonal communication skills, demonstrated through strong customer service experience (minimum of 2 years of call center experience required).
• Proven history of customer service at the same company.
• Driven and self-starter mentality with a willingness to do whatever it takes to achieve goals.
• A combination of education and experience that shows a proven track record in this field.
• Enjoys working in a high-pressure, fast-paced environment.
• Experience in CRM systems, handling logistics, scheduling, and managing calendars.

What you can expect:

• A positive and thriving work culture – Ayers Basement Systems was named a Top Workplace in Michigan in 2023 and 2024, and 2025!
• No cold calling – all leads are provided to you.
• A starting hourly rate of $21-24 per hour
• Full-time set work schedule
• 1-2 Saturdays a month (9am-1pm)
• Full benefits (health, dental, vision)
• 401k Plan
• PTO and holidays off
• Ability to pass a pre-employment background check and drug screening.

If you're passionate about providing excellent service and want to be part of a company that values its team and customers alike, apply today and help us continue to exceed expectations!