Application Support Consultant

The individual in this position must have excellent troubleshooting ability, problem solving and analytical skills.  The individual in this position must work closely with our business partners, as well as other IT department members.  It will be imperative for the person on this role to quickly gain the confidence and respect of our business partners by demonstrating an in-depth understanding of the applications within our application portfolio.

Experience with SQL Server 2012
Expertise and experience in the following application platforms:  VB.net, SSIS, SSRS, Visual
Studios
Expertise and experience in TSQL, SQL stored procedures and views
Passionate about solving problems
Professional attitude and work habits
Ability to work through ambiguous work situations
Ability to communicate effectively with all levels of the organization and external vendors
Expert in planning and organizing, analyzing and resolving problems
Ability to use judgment and make sound decisions
Excellent communication and collaboration skills
Responsibilities include:
Monitor, troubleshoot and resolve application support tickets submitted through an Incident Management system
Gain a solid understanding of software and hardware used and supported
Provide application production support for ad hoc requests requiring coding and development – design, test, debug, implement, and document programs.
Provide routine application monitoring and maintenance
Monitor assigned software applications, document and analyze problems
Establish and maintain user and administrator accounts
Maintain system documentation
Provide advice and training to end-users as required
Understand and support all system interfaces for assigned applications
Enable best practices and implement where appropriate
Collaborate with server administrators and database administrators to ensure proper integration of the environment
Work closely with business and vendor to tune and troubleshoot applications
Provides second level of technical support for all corporate systems and software components as assigned
Provide Level 3 support for the application. Must be able to support 24 x 7.
Leads and participates in efforts to develop and implement process improvements and automation for application and system monitoring
Leads and participates in efforts to implement application updates to include upgrades, patches, and new releases
Develop work plans and track/report status of assigned projects/tasks
Liaise with vendor support on all issues

If any one interested send your resume

msmith@ayrglobal(dot)com