Job Purpose
This role interacts with both Commercial and Operational Teams, working closely with commercial assistants and supply chain administrators. Responsible for processing customer sales orders, and managing the process through to delivery, ensuring customer satisfaction and loyalty through operational expertise.
Main Accountabilities
- Ensure compliance with all QA and SHE requirements, procedures and working instructions in order to maintain high service standards and quality of Data Management
- Process sales order reviews in the Azelis ERP system. Advise Commercial Assistant of any deviations (prices issues, delivery dates ...). Request order release to Credit Control. Send order acknowledgements and confirmations to Customers. Follow-up open orders and ensure proper daily update of backorder lines.
- Master ERP functionality linked to order handling to provide best quality of service to customers to improve operational efficiency.
- Liaise with the Commercial Assistant to tackle any blocking point (data issue, shortages, claims, credit limits and overdues) which would prevent/delay customer deliveries.
- Liaise with Supply Chain Coordinators to ensure proper life cycle of the order (delivery date, order closing).
- Review ammendments and non-conformances daily, together with the Commercial Assistant, Supply Chain Administrator and Warehouse.
- Raise credit notes/reinvoicing.
- Provide feedback to Commercial Assistant to allow closing of non-conformances in CRM.
- Ensure information flow to other team-members. Provide regular feedback to Key Users to enable operational excellence, efficiency and effectiveness.
- Develop expertise in all processes and work instructions and support development of best practice.
- KPI’s - Customer satisfaction (feedback on spot orders and surveys). Number of orders processed in AX. Updated backorderlines. Punctuality of credit notes generation. Credit notes linked to self-mistakes.
- Monitor and manage open orders and ensure daily update of back order lines
- Provide cover for the Sales Administration team as required
Experience, Skills & Education
- Operational experience in Supply Chain
- Ability to influence and achieve results through others
- Ability to liaise with people at all levels both internally and externally
- Good knowledge of English
- Advanced user of various IT tools & ERP systems
- Passionate about achieving goals/targets
- High service level standards
- Understanding of customer and market dynamics and requirements
- Excellent organisational skills
- Team player but with the ability to work independently
- Ability to adapt to new & changing requirements and a flexible approach to working under pressure
- Strong communication skills
