Bacon Plumbing, Heating, Air & Electric is seeking enthusiastic and dedicated Customer Service Representatives to represent our company in a call center environment. This forward-facing role is on the front lines of Bacon, and is key to our mission of providing superior customer service. Responsibilities Answer inbound calls in a high-volume call center environment promptly and professionally Address inquiries, complaints, and service-related issues in a timely manner Provide accurate information about products, services, policies, or promotions Document customer interactions and update records in ServiceTitan as necessary Collaborate with team members to improve processes and enhance the customer experience Monitor emails, text messages, and virtual leads Maintain a positive, empathetic, and professional attitude toward customers at all times Commit to growing knowledge of Plumbing, HVAC, and Electrical trade services to provide the most informed help possible Perform any additional responsibilities and duties as assigned to support team and business needs
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